Operations Director

4 days ago

Pittston, Pennsylvania, United States Chewy Full time

About Our Opportunity at Chewy

We are currently recruiting a seasoned leader to oversee the operations of our new Compounding Lab in Pennsylvania. This individual will be responsible for building and maintaining relationships with hourly associates, managers, carrier partners, vendors, and various departments within the company.

Key Responsibilities:

  • Ensure compliance with all safety and USP guidelines for the preparation of compounded medications as described in Standard Operating Procedures.
  • Provide a healthy and safe work environment for associates working in the compounding laboratory.
  • Direct Compounding Laboratory supervisory personnel to achieve prescribed objectives, including timely processing of customer orders while maintaining the highest possible quality and lab efficiencies.
  • Monitor and ensure that all key performance indicators are on target for the operation, such as batches per hour, throughput, and quality/safety metrics.
  • Lead and supervise a team of Area Managers and Operations Leads.
  • Leverage the Area Managers by sourcing and cultivating ideas, and rolling them into the creation of improvement plans for the functional area.
  • Mentor, train, and develop Area Managers for career progression and learning.
  • Develop and share best practices across the shifts and network.
  • Build a positive team dynamic that encourages all employees in the compounding lab to provide feedback and lead change within the facility, adapt to the constantly evolving business, and stay focused on the customer experience.
  • Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the compounding lab.

Requirements:

  • A Bachelor's Degree from an accredited University or Equivalent Experience.
  • 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience.
  • At least 4 years of management experience in Receiving, Inventory Control, Order Fulfillment, and effectively leading large groups of hourly employees.
  • Experience with building or improving inventory management, order management, and warehouse management systems and processes.
  • Excitement for working in a start-up environment with high levels of ambiguity and change.
  • Strong project management and continuous improvement skills.
  • Customer service obsession, with a willingness to go above and beyond to satisfy customer needs.
  • Effective communicator and leader for employees, direct reports, cross-functional teams, and executive leadership.
  • Proven track record to quickly adapt and drive the right results using data.
  • The highest levels of integrity and ethics.
  • Must be flexible to work weekends and may require travel.
  • Ability to operate a variety of equipment, including compounding devices, capsule machines, software, and standard laboratory equipment.
  • Compounding and/or laboratory experience required.
  • Familiarity with USP , , and upcoming guidelines for the preparation of compounded medications.
  • Compounding may be exposed to chemicals used in the preparation of compounds, some of which are classified as hazardous and/or toxic by the National Institute for Safety and Health, and special safety precautions must be taken when working with these chemicals.

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