Customer Relations Representative

7 days ago


Orlando, Florida, United States Chris Vella - State Farm Agent Full time
Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Customer Relations Representative. This role requires excellent communication skills, both written and verbal, in English and Vietnamese. The successful candidate will be responsible for managing customer inquiries, resolving issues, and providing exceptional service to our clients.

About the Role

This is an exciting opportunity to enhance your career while working in a fast-paced environment. As a Customer Relations Representative, you will play a crucial role in ensuring customer satisfaction and retention. Your strong interpersonal and problem-solving skills will enable you to effectively communicate with customers and colleagues alike.

Responsibilities
  • Manage customer inquiries and resolve issues in a timely and professional manner.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, etc.
  • Maintain client records and update information as needed.
  • Assist with customer retention strategies and coordinate with other departments to ensure customer satisfaction.
Requirements
  • Detailed-oriented with excellent interpersonal and communication skills in both English and Vietnamese.
  • Proactive in problem-solving skills with the ability to work in a team environment.
  • Computer knowledge with the ability to multi-task and handle high-stress situations calmly.
  • Experience in customer service is preferred but not required.

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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