Client Relations Ambassador

3 weeks ago


Orlando, Florida, United States ES Solutions Firm Full time

Job Overview


We value long-lasting business relationships and seek a Client Services Representative to maintain direct open communication between our clients, their consumers, and our team.


About the Role


The ideal candidate will establish and maintain strong business relationships, document client information, troubleshoot issues, and provide resolutions. They will also utilize product knowledge to upsell products and services, assist sales teams in new client acquisitions, and provide individualized purchasing experiences.


Responsibilities:



  • Maintain direct open communication between clients, consumers, and the Client Services Team
  • Establish and maintain long-lasting business and client relationships
  • Document client contact information, ensure sales orders are correct, and submit information to Senior Client Services Representatives
  • Identify, troubleshoot, and resolve client issues and concerns
  • Utilize product knowledge to upsell products and services as needed, assisting sales teams in new client acquisitions
  • Provide customers with an individualized purchasing experience and utmost customer service
  • C coordinate with sales teams to complete process orders and set installation dates
  • Collaborate with fellow Client Services Representatives and Customer Service and Sales team members to meet sales targets

Requirements:



  • High School Diploma or equivalent certification required
  • Bachelor's Degree in Business Administration, Communications, Marketing, or related fields preferred
  • 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or related fields preferred
  • People-oriented, passionate about building relationships
  • Charismatic and personable demeanor that transpires to fellow Client Services Representatives and other Customer Service team members
  • Results-driven and self-motivated to improve interpersonal skills
  • Practices active listening and is empathetic to client concerns
  • Solution-oriented, takes initiative in resolving unexpected challenges

Salary: $45,000 - $60,000 per year


This estimate is based on national averages for similar positions in the industry.



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