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Player Services Representative

2 months ago

York, Pennsylvania, United States Hollywood Casino York Full time
About the Role

We are seeking a highly skilled and customer-focused Player Services Representative to join our team at Hollywood Casino York. As a key member of our team, you will be responsible for providing exceptional guest service while accurately and efficiently performing patron transactions with cash and cash equivalents.

Key Responsibilities
  • Provide Quality Guest Service: Ensure that all guests receive a positive and personalized experience, addressing their needs and concerns in a timely and professional manner.
  • Accurately Process Transactions: Process cash and cash equivalent transactions, including gaming vouchers, cash equivalents, and other forms of payment, while maintaining accuracy and attention to detail.
  • Stay Knowledgeable: Develop and maintain a thorough understanding of our player's club program, including promotions, events, and benefits, to effectively communicate with guests and maximize their experience.
  • Support Player Programs: Recruit, enroll, and inform guests about the player's club program, assisting in reaching profitability, guest satisfaction, workforce strength, and compliance goals.
  • Assist with ACSC Transactions: Help guests with enrolling, changing, or redeeming transactions in the player's club, ensuring accuracy and providing a positive experience.
  • Operate Cash Handling Systems: Manage cash handling systems, including inventory management, exchanges, and other cash-related transactions, while maintaining accuracy and attention to detail.
  • Run Reports and Verification: Run reports and verification information for patron credit line requests, adhering to the directive of the property Credit Committee and PGCB regulations.
  • Develop Relationships: Develop and maintain good relationships with loyal guests to maximize opportunities for personalized experiences and return visits.
  • Support Team Members: Assist team members as needed, including functioning as a Main Bank Cashier or Count Team Member.
Requirements
  • Education: High School Diploma or GED
  • Experience: 6 months of customer service experience or equivalent combination of education and experience
  • Previous Cash Handling Experience: Preferred
  • Age: Must be 18 years of age