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Customer Service Representative

1 month ago

York, Pennsylvania, United States U-Haul Full time
Job Summary:

U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. You will work as part of a supportive team to inspect and maintain equipment, assist customers, and use up-to-date technology to dispatch and return equipment. This position offers on-the-job education and opportunities for advancement.

Responsibilities:
  • Assist customers with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane and drive a forklift.
  • Participate in ongoing continuous U-Haul education through U-Haul University.
Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment:

The work involves moderate risks or discomforts which require special safety precautions. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.