Customer Service Representative

4 weeks ago


York, Pennsylvania, United States Alternative HR Full time
Customer Service Representative

At Alternative HR, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you'll be responsible for delivering exceptional service to our clients through various communication channels. Your primary goal will be to resolve customer inquiries, concerns, and issues in a timely and professional manner.

Key Responsibilities:
  • Process incoming calls, emails, and chats from clients, providing accurate and helpful information.
  • Offer product and service recommendations to clients, ensuring they receive the best possible solutions for their needs.
  • Build strong relationships with clients by scheduling follow-up calls and ensuring timely order fulfillment.
  • Provide quotes for products and services, applying economies of scale to ensure optimal pricing.
  • Manage customer orders, invoices, and shipments, ensuring seamless delivery and resolution of any issues.
  • Collaborate with the operations team to gather customer feedback and implement improvements.
  • Support and maintain a quality service culture within the customer service department.

Requirements:
  • High School Diploma or equivalent required.
  • Driver's license and valid insurance.
  • Familiarity with Microsoft Outlook, Word, and Excel applications.
  • Excellent communication, listening, and problem-solving skills.
  • Ability to work independently and as part of a team.

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.


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