Customer Service Representative
4 weeks ago
Traditions Bank is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will play a vital role in delivering exceptional customer experiences across multiple branches in the York area.
Key Responsibilities:
- Process customer transactions with a high level of accuracy and efficiency.
- Support back-office operations by managing ATM maintenance, document scanning, and assisting in other teller functions as needed.
- Provide exceptional customer service by answering and screening phone calls, addressing customer questions, and resolving issues professionally.
- Actively listen to customers to understand and anticipate their financial needs, making appropriate referrals to other team members.
- Stay knowledgeable about our products and services, educating customers on options that can enhance their banking experience.
Requirements:
- High school diploma or equivalent required.
- Previous customer service and cash handling experience essential; retail experience is a plus.
- A proactive communicator with strong interpersonal skills and an exceptional attention to detail.
- Adaptability and reliability for a floating role that may require travel within York and surrounding areas.
- A collaborative mindset and a high level of integrity, especially in handling confidential customer information.
About Us:
At Traditions Bank, we value trust, community, and personal growth. We offer a unique opportunity to grow your career within our community-centered bank, where your efforts will directly impact the well-being of our customers and our team.
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