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Host/Hostess and Order Taker

1 month ago

Miami Beach, Florida, United States Fisher Island Club Full time
Job Title: Host/Hostess and Order Taker

Job Summary:

We are seeking a highly skilled and experienced Host/Hostess and Order Taker to join our team at Fisher Island Club. As a Host/Hostess and Order Taker, you will be responsible for providing exceptional customer service, managing the flow of guests, and ensuring a seamless dining experience.

Key Responsibilities:

  • Provide warm and welcoming greetings to guests, escorting them to assigned dining areas and presenting menus
  • Use visual cues to seat guests in the bar or dining area, depending on their preference
  • Inform guests of current promotions and introduce them to their server to ensure a smooth handoff
  • Answer incoming calls to the restaurant and provide excellent service
  • Manage the flow of guests into the dining and bar areas, providing accurate wait times and ensuring a smooth experience
  • Tend to special guest needs and requests, observing their needs throughout the dining experience
  • Protect the Club and patrons by adhering to sanitation, safety, and alcohol control policies
  • Assist dining room staff with setting and clearing tables, replenishing water, and serving beverages as needed
  • Contribute to the team effort by accomplishing related results as needed
  • Schedule dining reservations and arrange parties or special services for diners
  • Address and resolve guest complaints and issues in a professional and courteous manner
  • Assign work tasks and coordinate activities of dining room personnel to ensure prompt and courteous service to guests
  • Inspect the hostess stand and restaurant entrance to maintain cleanliness and neatness
  • Requisition menus and office supplies for wait staff
  • Monitor music levels and ensure all lights and fans are operating properly
  • Ensure the cleanliness of menus and side work is completed prior to opening
  • Answer the phone within three rings with a courteous and enthusiastic greeting
  • Follow company safety standards and practice safe working habits
  • Complete all assigned tasks

Requirements:

  • High school diploma or equivalent preferred
  • Six months of experience in a full-service restaurant preferred
  • Ability to provide exceptional customer service in a fast-paced environment
  • Positive attitude and ability to work well under pressure with all restaurant staff
  • High-quality work while unsupervised
  • Ability to follow instructions and ask questions for clarification if needed
  • Must be able to read menus
  • Must be able to articulate clear greetings and farewells to guests, as well as understand requests for assistance
  • Must be able to clearly communicate guests' needs to servers, bussers, managers, etc.
  • Must be able to hear well in a loud environment to answer the phone and respond to guest requests
  • Desire to help where needed and work as part of a team
  • Passion for providing extraordinary service
  • Ability to thrive in a fast-paced environment
  • Appetite for learning and career progression
  • Flexibility to work a flexible shift, including weekends and holidays
  • Must be upbeat, outgoing, and positive
  • Must be able to assist guests and possess great guest relations skills
  • Ability to work positively in a fast-paced environment
  • Ability to stand, walk, and stay focused and alert for extended periods of time
  • Ability to work effectively within a team
  • Ability to effectively communicate on the telephone in a warm, enthusiastic, and efficient manner

Working Conditions:

  • Must be able to walk and stand during the entire shift
  • Must be able to reach, bend, stoop, and wipe
  • Must be able to articulate clear greetings and farewells to guests
  • Must be able to understand requests for assistance
  • Must be able to carry trays or supplies (10-30 lbs.)
  • Ability to work a flexible schedule, including weekends and holidays
  • Outside environment, exposed to heat and subject to elements and inclement weather

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.