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Senior Vice President of Business Operations

2 months ago

New York, New York, United States BrightSpring Health Services Full time
Job Description

Job Title: Director of Operations

Company: BrightSpring Health Services

Job Summary:

We are seeking a highly skilled and experienced Director of Operations to join our team at BrightSpring Health Services. The successful candidate will be responsible for leading all operations under their supervision to maximize revenue and EBITDA.

Key Responsibilities:

  • Reviews Operations performance/support needs with Executive Management
  • Analyzes Operations and Branch Staff for alignment with, and promotion of BrightSpring vision, mission, and values
  • Responsible for leading all operations under their supervision to maximize revenue and EBITDA
  • Responsible for evaluating and implementing corrective action plans to improve the financial performance of each operation that is not meeting its financial targets
  • Participates in the development of annual budgets and operational plans
  • Provides operations with leadership support and tools to meet established goals
  • Builds business, increase sales to meet/exceed goals
  • Reviews Sales Plans and consult with the Corporate Sales Team regarding implementation strategies
  • Responsible for evaluating potential growth opportunities through expanding services
  • Coordinates training staff on systems, standard processes, company policies and procedures
  • Provides Leadership support and guidance to operations experiencing performance issues and/or administrative vacancies by implementing standard processes to improve service delivery and outcomes
  • Establishes relationships and function as a liaison between operations and the Executive Leadership Team
  • Assesses processes and performance
  • Effectively leads and deploys the resource of the Core Team (QAM, HRS, etc) as required to support operations
  • Assists with process implementation geared to improve performance goals
  • Provides Support and Supervision to Operations with Branch Manager vacancies
  • Ensures each service site develops and fully implements a targeted recruitment and retention plan by partnering with HR and Talent Acquisition

Requirements:

  • Bachelors Degree in Human Services, Business or a related field; Masters Degree is preferred
  • Three to five years or more of progressively responsible experience with the proven ability to effectively manage operations, systems, processes, and people
  • Three or more years of supervisory experience with at least five direct reports
  • Outstanding organization and leadership abilities
  • Excellent communication (oral and written) and public speaking skills
  • Experience in Home Care or related healthcare field preferred
  • Proficiency in technology and all Microsoft Office solutions
  • Working knowledge of Federal, State, and local regulations of the business (area) they are responsible for
  • Excellent Customer Service skills
  • Knowledge or previous experience working in an office setting with computers, phones, and other related tasks
  • Ability to travel 25-50% or as needed