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Group Coordinator

2 months ago

Schaumburg, Illinois, United States Marriott International, Inc Full time

Job Summary:

We are seeking a highly organized and detail-oriented Group Coordinator to join our team at Marriott International, Inc. As a Group Coordinator, you will be responsible for processing all reservation requests, changes, and cancellations, as well as identifying guest reservation needs and verifying availability of room types and rates.

Key Responsibilities:

  • Process all reservation requests, changes, and cancellations in a timely and efficient manner
  • Identify guest reservation needs and determine appropriate room types and rates
  • Verify availability of room types and rates and communicate with guests accordingly
  • Explain guarantee, special rate, and cancellation policies to guests
  • Accommodate and document special requests
  • Answer questions about property facilities and services
  • Follow sales techniques to maximize revenue
  • Communicate information regarding designated VIP reservations
  • Input and access data in reservation system
  • Respond to any challenges found for accommodating rooming requests
  • Oversee accuracy of room blocks and reservations
  • Input group rooming lists using reservation systems
  • Revised room blocks to maintain the required number of available rooms
  • Keep organized files of all groups
  • Set-up proper billing accounts according to Accounting policies

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience
  • None

Preferred Qualifications:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience
  • None

About Marriott International, Inc:

Marriott International, Inc is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.