Estimator

4 days ago


Schaumburg, Illinois, United States The Boyd Group Full time
Estimator Job Description

We are seeking a skilled Estimator to join our team at The Boyd Group. As an Estimator, you will play a critical role in providing exceptional customer service while creating accurate estimates and coordinating repair needs for customers.

Key Responsibilities:
  • Ensure every customer interaction is documented and updated efficiently and accurately.
  • Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
  • Ensure compliance with all insurance client requirements, processes, and metrics.
  • Communicate all customer requests and needs to appropriate team members.
  • Provide positive energy when greeting customers in person and on the phone.
  • Understand all required Insurance programs and procedures.
  • Participate in daily production walks with the Management Team, as required.
  • Support all team members when required.
  • Participate in monthly Health & Safety and staff meetings, if required.
  • Attend training, information sessions, and workshops recommended by Store Manager.
  • Maintain the store's KPIs by maximizing role performance.
  • Uphold the company's Core Values: Honesty, Integrity & Respect.
Requirements:
  • Knowledge of Repairs and OE Guidelines.
  • High School Diploma or equivalent.
  • Awareness of where to look for answers.
  • Basic Computer Skills.
  • Compliance for DRP's.
  • Minimum of 1-year experience.
  • Must be willing to complete I-CAR Training.
  • Valid Driver's License.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



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