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Customer Service Representative

2 months ago

Reading, Pennsylvania, United States Rentokil Terminix Full time
Job Summary

The Collections Clerk will be responsible for assisting the collections team with all assigned functions. They will also be responsible for each account that would need any special handling for customer satisfaction, which may include account research and customer requests.

Key Performance Indicators
  • Handle telephone collections on past due accounts receivables
  • Implement and monitor payment plans
  • Responsible for call handling and chargebacks
  • Responsible for quality assurance monitoring
  • Assist with special requests for both internal and external customers.
  • Contact customers as needed in an effort to resolve account issues.
  • Document activity and maintain follow up on all accounts
  • Respond to customer AR calls with regards to account inquiries.
  • Provide documentation to customers requesting invoices, statements, etc.
Required Experience
  • Minimum 1 years experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping
  • Knowledge of billing procedures and collections techniques
  • Must have knowledge of collections and ability to work in a fast-paced environment.
  • Must be proficient in Microsoft Office (Word, Excel, etc.)
  • Have a working knowledge of FDCPA and GLB Privacy Act
Required Leadership Traits and Characteristics
  • Strong communication and interpersonal skills
  • Strong attention to detail and high level of accuracy
  • Ability to maintain a high level of confidentiality and professionalism
  • Excellent organizational skills
  • Be able to work as a team and independently
  • Must be comfortable working with set goals and KPIs
  • Ability to produce results in a fast-paced and challenging environment
  • Display critical thinking skills with the ability to 'think outside the box'
Formal Education, Qualifications or Training
  • High School Diploma OR GED required