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Sales Operations Specialist

2 months ago

Kansas City, Missouri, United States Loews Hotels Full time

Company Overview
Loews Hotels & Co is a premier hospitality brand known for its commitment to excellence and customer satisfaction. Our latest venture is a remarkable addition to the Kansas City skyline, featuring a state-of-the-art hotel designed to cater to both leisure and business travelers.

Position Summary
The Sales Coordinator plays a vital role in supporting the sales team and ensuring smooth operations within the department. This position requires a detail-oriented individual who excels in communication and organization.

Key Responsibilities

  • Facilitate sales processes and manage customer interactions for the Director of Sales and Marketing (DOSM) and other team members as needed.
  • Handle incoming calls in accordance with company standards, ensuring a professional and welcoming experience for callers.
  • Maintain an organized system for message delivery to office personnel.
  • Prioritize daily tasks effectively to meet departmental needs.
  • Provide excellent service to both internal and external clients.
  • Prepare various forms of correspondence, including memos, contracts, and letters with precision.
  • Input and update client information in the designated management systems promptly.
  • Generate and distribute availability reports to the sales team on a daily basis.
  • Coordinate travel arrangements for management, including flights, accommodations, and transportation.
  • Gather all necessary information when receiving leads and ensure follow-up with the appropriate sales manager.
  • Organize and maintain files systematically, adhering to established formats.
  • Assist with client inquiries and provide detailed information about upcoming events.
  • Manage reservations and amenities for management, ensuring all details are confirmed and communicated.
  • Support special projects and sales initiatives as required.
  • Prepare contracts and proposals for the sales team, ensuring accuracy and timely distribution.
  • Assist in training new sales staff on departmental operations and best practices.
  • Compile post-event reports and thank-you correspondence for clients.
  • Foster collaborative relationships with hotel department heads to enhance operational efficiency.
  • Execute administrative tasks for special events and projects.
  • Review all outgoing correspondence for clarity and correctness.

Supportive Functions

  • Adhere to confidentiality and ethical standards in all company dealings.
  • Represent the company in a professional manner at all times.
  • Promote teamwork and collaboration within the department.
  • Communicate promptly about any significant issues or concerns.
  • Maintain a friendly and helpful demeanor towards guests and colleagues.
  • Follow emergency procedures as per company guidelines.
  • Participate in relevant meetings and training sessions.
  • Ensure a clean and well-maintained work environment.
  • Stay informed about company policies and updates.

Qualifications

  • Proficient in Microsoft Office Suite and hotel management software.
  • Strong communication, organizational, and interpersonal skills.
  • Able to work flexible hours, including weekends and holidays.
  • Demonstrated ability to provide exceptional customer service.

Education

  • Minimum of two years of experience in an office setting, preferably within a sales context.