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Retail Operations Leader

2 months ago

Bloomington, Illinois, United States TUMI Full time

About Us:

Since its inception, TUMI has been at the forefront of crafting exceptional business, travel, and performance luxury products, designed to enhance and simplify the lives of those on the go. With a commitment to innovation and quality, we serve as a trusted partner for those who travel and create, with a presence in over 75 countries and around 2,000 retail locations worldwide.

Employee Benefits:

  • Work-life balance
  • Comprehensive training programs
  • Generous employee discounts
  • Paid time off
  • Tuition reimbursement opportunities
  • Employee Assistance Program (EAP)
  • Eligibility for medical, dental, and vision coverage, life insurance, short and long-term disability, and a 401k plan with company matching, among other voluntary benefits including Pet Insurance.
  • Potential participation in a company incentive program.

Your Role at TUMI:

As a key member of our Retail team, the Retail Operations Leader is tasked with curating a customer experience that embodies our brand's values while fostering robust client relationships and driving sales through exemplary service.

The ideal candidate will possess a strong dedication to customer service, with a deep understanding of the luxury, travel, fashion, and lifestyle sectors.

The TUMI retail atmosphere promotes an entrepreneurial mindset, offering growth opportunities as we collectively strive to enhance sales, key performance indicators, client engagement, and brand recognition.

Key Responsibilities:

Achieving Performance Goals:

  • Surpass individual and store targets for personal sales and key performance metrics, including conversion rates, dollars per transaction, units per transaction, and client data capture.

Leadership and Initiative:

  • Lead by example, effectively motivating team members to fulfill their responsibilities.
  • Clearly delegate tasks and responsibilities.
  • Formulate both short-term and long-term strategic plans.
  • Exhibit strong initiative along with proficient time management and scheduling skills.

People Development and Human Resources:

  • Training and Development: Facilitate training sessions through consistent roleplay and coaching, demonstrating receptiveness to new ideas while quickly assimilating them into practice.
  • Coaching and Feedback: Clearly communicate strengths, goals, and areas for improvement, utilizing critical thinking and solution-oriented approaches. Foster a culture of 360-degree feedback.
  • Networking and Recruitment: Actively engage in networking to ensure a robust talent pipeline for all store roles, establishing a clear succession plan for the management team.

Communication and Relationship Building:

  • Exhibit strong written and verbal communication skills, adapting messages to various audiences.
  • Uphold ethical standards in all job functions.
  • Support organizational objectives and adapt to change with flexibility.
  • Maintain composure and effectively de-escalate challenging situations.
  • Collaborate efficiently with peers and corporate partners.

Analysis, Decision Making, and Compliance:

  • Operations and Compliance: Oversee store scheduling, timekeeping, and payroll processes. Ensure accuracy in shipments, transfers, and pricing adjustments. Organize and conduct inventory management.
  • Analysis and Problem Solving: Tackle complex challenges with sound judgment, adhering to company policies and holding the team accountable. Analyze business performance and make informed decisions based on findings.

Visual Merchandising and In-Store Experience:

  • Ensure adherence to visual merchandising standards and directives.
  • Promote exceptional client service through the use of client engagement tools, thank-you notes, and event execution strategies, ensuring a consistently superior client experience.

Qualifications:

  • Deep understanding of the TUMI brand and a genuine passion for the lifestyle, clientele, and product offerings.
  • Value collaboration and demonstrate openness to constructive feedback.
  • Physical requirements include standing, moving throughout the store, lifting and pushing items weighing up to 30 pounds, and utilizing ladders as necessary.
  • Proven sales and client engagement experience, preferably within the luxury sector.
  • Demonstrated success in achieving sales targets and key performance indicators.
  • Flexible availability for evenings, weekends, and holidays as required.
  • Exhibit integrity and lead by example.
  • Strong time management capabilities.

Why You Will Enjoy Working Here:

At TUMI, you will be part of a vibrant work environment, joining a community where each team member is empowered with an entrepreneurial spirit. We recognize the importance of our associates as integral to our success and celebrate their contributions. Our commitment is to provide the necessary tools for success, including guidance for individual career development, professional training initiatives, and a motivating atmosphere, alongside competitive compensation and comprehensive benefits.

Our Values:

  • INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI is dedicated to protecting what matters most—your belongings and the planet we explore. We prioritize excellence and quality, ensuring that every TUMI product serves a lifelong purpose, supported by rigorous testing and exploration of sustainable materials.
  • PARTNERS WE BELIEVE IN. Our commitment to helping the most vulnerable aligns with our mission. We focus on promoting wellbeing, empowering communities, and protecting the earth's beauty through our philanthropic efforts.
  • DIVERSITY & INCLUSION. We are dedicated to fostering a diverse and inclusive culture, welcoming individuals from all backgrounds to bring their authentic selves to work.

The actual compensation offered will depend on various factors, including qualifications and relevant experience, as well as other legitimate, non-discriminatory business considerations.

TUMI is an equal opportunity employer, committed to maintaining a workplace where all applicants, associates, customers, and others are treated with dignity and respect, free from unlawful harassment, discrimination, or retaliation.