Healthcare Operations Manager

2 weeks ago


Dallas, Texas, United States CornerStone Staffing Full time
Job Title: Healthcare Area Manager

We are seeking a highly skilled and experienced Healthcare Area Manager to join our team at CornerStone Staffing. As a key member of our operations team, you will be responsible for overseeing the administration of a Micro-Hub team, ensuring excellence in all aspects of customer service, and working closely with the Area Director and Vice President of Strategic Initiatives to achieve business goals.

Key Responsibilities:
  • Oversee the administration of a Micro-Hub team, ensuring seamless operations and high-quality customer service.
  • Act as the management liaison for the team to the rest of the organization, providing guidance and support as needed.
  • Lead a team of Supervisors and/or Hub Leads responsible for coaching a team of remote, seasonal Reimbursement Specialists.
  • Ensure excellence in all aspects of customer service, resolving any customer complaints or issues in a timely and accurate manner.
  • Work closely with the Area Director and Vice President of Strategic Initiatives to ensure goal attainment during benefit re-verification periods.
  • Provide reporting and data to support daily and weekly business intelligence around key performance indicators.
  • Assist Supervisors and/or Hub Leads with handling escalated challenges associated with benefit investigations.
  • Assist with resolving general reimbursement challenges and providing information on relevant reimbursement topics related to our client's products.
Requirements:
  • 4+ years of experience working in a supervisory or management position within medical insurance or with specialty healthcare providers reimbursement, patient assistance programs, financial assistance programs, and other pharmaceutical reimbursement related activities.
  • Experience managing a diverse staff, with remote management experience highly desirable.
  • Technical knowledge of healthcare reimbursement, including benefits investigations, coding, billing, appeals process, and navigating complex reimbursement issues with payers and as needed with members of the client team.
  • Bachelor's degree or specific Practice Management experience preferred.
What We Offer:

CornerStone Staffing offers a competitive salary range of $44-47/hour, with the potential for great fit candidates to continue to a full-time role. We also offer a flexible schedule, with the ability to work from home and a comprehensive benefits package.



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