Veterinary Hospital Director
5 days ago
We are seeking a highly experienced and skilled professional to join our leadership team as Hospital Manager at VCA Animal Hospitals.
About the RoleThe Hospital Manager will be responsible for leading our veterinary team to deliver exceptional patient care and customer service to our clients and referring veterinarians. This role demands a leader with strong interpersonal and organizational skills, as well as experience in Human Resource and personnel management, Marketing, and Business development.
Key Responsibilities- Direct and develop the veterinary, technical, and administrative staff towards the goal of quality patient care and excellent client service.
- Oversee the hiring, reviewing, disciplining, and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
- Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses.
- Model an "owner" mentality in the hospital by demonstrating a willingness to assist all employees in making the practice a success.
- Minimize patient stress and discomfort, and recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
- Supervise the administration and case review of client medical complaints.
- Positively represent the hospital and VCA in the professional community and to the general public.
- 2 to 3 years of customer service and financial budget management experience.
- Knowledge of sales and marketing techniques.
- Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
- The ability to make decisions, delegate responsibility, and achieve results with hospital team members.
- Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
- Respect for and willingness to work with clients and their pets.
- Ability to handle multiple tasks and deal with an environment of changing priorities.
We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page.
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