Retail Support Specialist
1 week ago
The Customer Service Associate in Retail is essential in providing outstanding service to our clients, communities, and team members. This role is focused on fulfilling customer requirements by delivering innovative solutions that cater to the needs of the modern marketplace.
Key Responsibilities:- Enhance revenue by promoting products and services that meet customer expectations.
- Achieve personal, team, and organizational objectives through effective sales strategies.
- Offer guidance on application procedures and policies related to telecommunications and internet services.
- Handle administrative duties associated with service requests.
- Confirm customer details and ensure accurate processing of service requests.
- Support customers with inquiries regarding billing and payment options.
- Collaborate on special initiatives as required.
- Undertake additional responsibilities as assigned.
- Excellent communication abilities in both written and spoken formats.
- Familiarity with computer applications, particularly the Microsoft Office Suite.
- Capability to work autonomously as well as collaboratively within a team.
- Flexibility to adapt to changes in the work environment.
- Adherence to company policies and standards.
- Availability to work varied hours to meet customer demands.
The ideal candidate should possess a high school diploma or equivalent, along with prior experience in customer service and sales. Familiarity with telecommunications and cable services is advantageous.
Fastwyre Broadband is an equal opportunity employer dedicated to fostering diversity and inclusion.
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Client Support Specialist in Retail
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