Senior Technical Product Manager

1 month ago


Austin, Texas, United States Electronic Arts Full time
Job Title:

Senior Technical Product Manager - Observability and Data Insights

Job Summary:

We are seeking a highly skilled Senior Technical Product Manager to lead the development of our Observability and Data Insights platforms. As a key member of our Production Infrastructure & Engineering (PI&E) organization, you will be responsible for building and promoting roadmaps that expand our observability platform, tracing, service catalog, self-service portal, data insights, and automated database management.

Key Responsibilities:
  • Establish long-term product direction for Observability, Big Data manageability, and Data Insights platforms and workflows.
  • Develop product roadmaps and specifications required for Observability, Big Data systems, and Data Insights platforms, and inform engineering teams on goals, scenario prioritization, and customer requirements.
  • Define user personas, jobs to be done, and user stories needed to prioritize product backlog and roadmaps.
  • Partner with our customers (game studios, service engineering teams, and business partners) to understand their requirements and work together to create needed solutions.
  • Partner with other product managers to create cohesive strategies and roadmaps across organizational boundaries.
  • Foster an environment that is customer-focused, data-driven, and hypothesis-/experimentation-based.
  • Engage with external communities to stay up to date with industry trends and innovations.
  • Help evolve the product management discipline and practices within our team.
  • Define and measure key performance indicators focused on customer feedback, engagement, adoption, retention, and workflow success.
Requirements:
  • 8+ years of experience in product management with a focus on observability, monitoring, and data insights.
  • Experience with Prometheus and Grafana products or equivalent solutions (ELK stack, DataDog, Splunk, New Relic, Sumo Logic...).
  • Experience building data products using Big Query, Snowflake, or Redshift.
  • Experience with AI and machine learning technologies and SaaS offerings is nice to have.
  • Understanding of data management across technology and business domains.
  • Experience in cloud computing, online gaming, or similar industries.
  • A combination of technical knowledge and a customer-focused mindset.
  • Experience with complex products/platforms in public or private cloud.
  • Familiarity with Cloud Native Computing Foundation (CNCF), major Cloud Service Providers (AWS, GCP, and Azure), and cloud services for virtual networking, compute (VMs, containers, and orchestration), and storage (object, block, file, and db).
  • Experience delivering products that developers, DevOps engineers, and business users consume.
  • Ability to translate related technology solutions to customer use cases.
  • Data-driven decision-making and a customer-centric approach to product development.
  • Experience with documentation and work tracking tools like Confluence, GitLab, JIRA, Teams/Sharepoint.
  • Undergraduate degree in Computer Science, Engineering, Business, or equivalent experience.


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