Social Services Associate

5 days ago

Norfolk, Virginia, United States Zeiders Enterprises Full time
Job Summary

We are seeking a highly skilled and detail-oriented Social Services Associate to provide comprehensive administrative support to our contract SAIL case managers, SAIL supervisors, remote non-medical counselors, and clients. The successful candidate will be responsible for maintaining current schedules of staff, utilizing FFSMIS to view case managers' and non-medical counselors' schedules, and ensuring clients receive timely, efficient, and effective services.

Key Responsibilities
  • Maintain current schedules of staff providing individual appointments
  • Utilize FFSMIS to view case managers' and non-medical counselors' schedules to make client appointments and send reminders to confirm appointments
  • Obtain and validate information on the SAIL referrals, research the location of a ship/Sailor, and locate the correct Point of Contact
  • Complete documentation in the FFSMIS SAIL record system
  • Schedule customers for SAIL initial assessments and non-medical counseling appointments
  • Ensure initial paperwork is forwarded to clients and follow up to ensure signatures are complete and paperwork is returned, and all related documents are uploaded to the appropriate client case record
  • Manage daily scheduling to ensure that clients are notified of unscheduled staff absences as soon as possible, and that appointments are rescheduled at client's request in a timely manner
  • Maintain direct service metrics for all staff for whom scheduling services are provided
  • Provide a variety of Contract SAIL administrative support functions, such as scheduling data entry, attending coordination meetings, and taking minutes for government representatives in attendance
Requirements
  • Must be physically located within a 100-mile commuting distance of a Navy installation in the assigned area of responsibility
  • Successful completion of a full 4-year course of study in human services or related field leading to a bachelor's degree, from an accredited college or university, or equivalent combination of education and specialized experience in human services, social sciences, or related field
  • Two years demonstrated experience providing administrative support to a medical or other social services office
  • Excellent facility with computer and office automation software
  • Ability to respond well in pressured, crisis situations
  • Excellent customer service skills
  • Ability to communicate orally and in writing
Preferred Qualifications
  • Knowledge of counseling terms as they apply to levels of care/treatment and ability to make appropriate dispositions independently
  • Ability to use comprehensive scheduling program to serve multiple locations
  • Personal or professional experience with Navy quality of life programs
Competencies
  • Ability to work both independently and as part of a team
  • Technology Skills - Provides virtual assistance to customers with digital signatures; creates data-driven reports in Excel; creates documents in Microsoft Word
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

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