Service Delivery Specialist

6 days ago


Southfield, Michigan, United States Ricoh Americas Corporation Full time
Job Summary

We are seeking a highly skilled Operations Specialist to join our team at Ricoh Americas Corporation. As a key member of our operations team, you will be responsible for providing exceptional service to our customers by ensuring the smooth operation of our equipment and facilities.

Key Responsibilities
  • Equipment Operation and Maintenance: Operate high-volume duplicating, production, sorting, mailing, or bindery equipment, and perform associated copying tasks.
  • Shipping and Receiving: Ship and receive product and supplies, sort, distribute, and handle incoming and outgoing mail/faxes, and apply necessary postage.
  • Copier Maintenance and Repair: Provide copier maintenance and/or repair of customer site equipment.
  • Bindery and Quality Control: Perform bindery, QC, and final check tasks, and ensure that all products meet the required quality standards.
  • Housekeeping and Hospitality: Maintain a clean and organized work environment, and provide excellent customer service to ensure a positive experience.
  • File Services and Call Center: Perform filing duties, and provide support to the call center team as needed.
  • Reception and Meeting Support: Provide reception services on a temporary or occasional basis, and set up meeting rooms and conference rooms as required.
  • Light Maintenance and Cleaning: Perform light maintenance and cleaning duties as assigned.
  • Mailroom and Dock Operations: Perform duties related to the shipping, receiving, and dock operations in a mailroom-type environment.
Requirements
  • Education and Experience: High school diploma or GED, and 1-2 years of related work experience.
  • Skills and Abilities: Working knowledge of copier and other related equipment, basic electronics knowledge, ability to work independently and flexibly, and excellent customer relations skills.
Working Conditions

The Operations Specialist will work in a fast-paced environment with frequent exposure to copier/fax machine noise, toner, and changes in room temperature. The position requires standing, walking, bending, reaching, stretching, climbing, lifting, or moving items weighing up to 50 lbs., and pushing or pulling machines on wheels that may weigh up to 400 lbs.



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