Guest Experience Manager

5 days ago


Manchester, Connecticut, United States Residence Inn HartfordManches Full time

**Responsibilities:**

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Residence Inn Hartford Manchester. As a key member of our front office staff, you will be responsible for delivering exceptional guest service and ensuring a seamless stay experience for our guests.

About the Job:

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for greeting and welcoming guests, processing room assignments, and resolving any issues that may arise during their stay.

Key Responsibilities:

  • Greet and welcome guests, providing a warm and friendly first impression of our hotel
  • Process room reservations, including checking availability and assigning rooms
  • Handle guest inquiries and resolve any issues or concerns promptly and professionally
  • Work effectively as part of a team to provide exceptional guest service and maintain a positive and respectful work environment

What We Offer:

  • A competitive hourly rate of $12-$17 per hour, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan
  • Daily pay option available

Requirements:

  • High school diploma or equivalent required; college coursework in hospitality or a related field is helpful
  • Previous experience in a hotel or related industry is preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
  • Possess a positive and upbeat personality, with a desire to deliver outstanding customer service


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