Guest Experience Manager
5 days ago
**Responsibilities:**
We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Residence Inn Hartford Manchester. As a key member of our front office staff, you will be responsible for delivering exceptional guest service and ensuring a seamless stay experience for our guests.
About the Job:
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for greeting and welcoming guests, processing room assignments, and resolving any issues that may arise during their stay.
Key Responsibilities:
- Greet and welcome guests, providing a warm and friendly first impression of our hotel
- Process room reservations, including checking availability and assigning rooms
- Handle guest inquiries and resolve any issues or concerns promptly and professionally
- Work effectively as part of a team to provide exceptional guest service and maintain a positive and respectful work environment
What We Offer:
- A competitive hourly rate of $12-$17 per hour, depending on experience
- A comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan
- Daily pay option available
Requirements:
- High school diploma or equivalent required; college coursework in hospitality or a related field is helpful
- Previous experience in a hotel or related industry is preferred
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
- Possess a positive and upbeat personality, with a desire to deliver outstanding customer service
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