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Customer Service Representative
2 months ago
Job Summary:
BCforward is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Bilingual Support Specialist, you will be responsible for providing exceptional customer service to clients in a remote setting.
Key Responsibilities:
- Assist customers with requests, issues, and inquiries in a timely and professional manner.
- Liaise with internal teams to resolve complex issues and ensure seamless customer experience.
- Document and escalate customer interactions as necessary.
- Provide proactive support to customers through various communication channels.
- Conduct outreach efforts to engage with customers and improve overall satisfaction.
Benefits:
As a valued member of our team, you will be eligible for a comprehensive benefits package, including major medical, HSA, dental, vision, and 401k. Our company culture is built on the values of People-Centric, Optimism, Excellence, Diversity, and Accountability, and we are committed to providing a supportive and inclusive work environment.
About BCforward:
BCforward is a Black-owned firm providing unique solutions to support value capture and digital product delivery needs for organizations around the world. With a strong culture and clear values, we have become a market leader and best-in-class place to work. We are an equal opportunity employer and welcome applications from diverse candidates.
