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Genetics Solutions Implementation Specialist

2 months ago

Clearwater, Florida, United States SOFT COMPUTER CONSULTANTS Full time
Job Overview

POSITION SUMMARY:

The Genetics Solutions Implementation Specialist will collaborate with designated clients to provide training and support for the deployment of Genetics Suite products. This role involves defining system scopes and objectives based on user needs and a comprehensive understanding of business systems and industry standards. Additionally, this position may contribute to product development initiatives.

KEY RESPONSIBILITIES:

Client Implementation
  • Travel to client locations to execute implementation tasks.
  • Evaluate the client's existing workflow and, in partnership with the client, document the desired future workflow.
  • Coordinate meetings with clients and business leaders alongside software architects and development teams to ensure clarity on direction, scope, and dependencies of file build design, identifying and documenting any gaps.
  • Deliver client training, including System Configuration Training, Super User Training, and any other project-specific training as required.
  • Create, review, and modify test cases as necessary (including those created by clients).
  • Assist clients with End User training as needed.
  • Support clients in validation techniques for delivered software.
  • Review client test cases for accuracy concerning the client's specific build and workflow.
  • Provide ongoing support to clients throughout the implementation process, ensuring milestones are achieved in accordance with project timelines.
  • Conduct weekly client calls and/or virtual sessions with client Subject Matter Experts to discuss progress on build, testing, validation, and training, offering remote assistance as needed.
  • Perform smoke tests on software deliveries in designated environments.
  • Gather weekly status updates for the Business Analyst, Account Executive, or Project Manager to prepare for status reports.
  • Execute implementation tasks as directed by the Genetics Implementation Team Lead or their designee.
  • Report all project risks to the Genetics Implementation Team Lead, Project Manager, or Business Analyst as appropriate.
Client Development
  • Travel to various locations as required.
  • Translate client business requirements into clear system requirements in the development tool.
  • Review, revise, and approve requirements in the development tool.
  • Review, revise, and approve test cases as outlined in the development tool.
  • Review, revise, and approve release notes as outlined in the development tool.
  • Review, revise, and approve system manuals and training materials for clients and products as necessary.
  • Document and approve client complaints.
  • Document and approve health risk assessments.
  • Prepare for and deliver Sales Demonstrations as requested.
  • Provide insights and materials for sales and marketing initiatives as needed.
  • Travel to promote new business opportunities as requested.
  • Participate in and support executive projects as needed.
  • Provide information for Requests for Proposals as requested.
  • Engage in the initiation of integrations with other products as necessary.
  • Collect information to support departmental initiatives as needed.
  • Create, review, and revise departmental and quality system standard operating procedures as necessary.

JOB SPECIFICATIONS:

Education Required:

A Bachelor's Degree in a Healthcare or Clinical related field (such as Medical Technology, Genetics, Molecular Biology, Cytotechnology, Histotechnology, etc.) is preferred, ideally with a background in Computer Science. An Associate's Degree is a minimum requirement. Certification or License in a clinical related field (Cytogenetics, Histotechnology, Medical Technology/Medical Laboratory Sciences or related) from recognized organizations is desired.

Experience Required:

The ideal candidate will possess two to three years of experience in areas such as laboratory work, cytogenetics, molecular genetics, flow cytometry, biochemistry, immunogenetics, cytology, or histology/pathology. Experience in clinical diagnostic laboratories is preferred, with a strong understanding of genetics or pathology theory and laboratory practices, including specimen preparation and processing. Familiarity with laboratory information systems (LIS) is also preferred.

Skills Required:

  • Ability to comprehend and learn existing business processes.
  • Strong technical and non-technical communication skills, both verbal and written, are essential for collaborating with a diverse range of business users, including software developers and executive management.
  • Exceptional analytical and problem-solving abilities, coupled with strong presentation skills.
  • Capacity to work independently with minimal supervision, as well as collaboratively as part of a team.
  • Commitment to meeting the needs and expectations of both internal and external customers; proactive anticipation of future trends and consequences; eagerness to stay updated on technical advancements in the field; meticulous attention to detail and follow-through; highly organized and detail-oriented.
  • This role necessitates a solid understanding of project management principles and the software development lifecycle (SDLC) for large-scale development projects.

Travel Requirements:

Yes, up to 75%.

Physical Demands:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While executing the duties of this position, the employee is regularly required to engage in verbal communication. The employee frequently sits and is regularly required to stand and walk. Specific vision abilities required for this role include close vision, distance vision, peripheral vision, and the ability to adjust focus. Moderate to extensive keyboard activity is necessary. Some lifting (up to twenty pounds) may be required. The employee must maintain a valid driver's license from a U.S. state and possess or be able to obtain a passport for international travel.

Work Environment:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The noise level in the work environment is typically moderate. Environmental conditions may vary, but are generally acceptable in terms of temperature, ventilation, and lighting, with exposure to CRTs. While performing travel-related activities associated with this position, the employee may occasionally face variable and outdoor weather conditions. During travel-related activities within a hospital or healthcare setting, the employee may be indirectly or directly exposed to OSHA category I materials, including blood, body fluids, and/or tissue, as well as potential hazardous chemicals. The employee must adhere to all established hospital safety policies regarding the environment.