Patient Service Coordinator
3 days ago
Overview:
We are seeking a highly skilled Patient Service Specialist to join our team at Physiotherapy Associates. As a Patient Service Specialist, you will be the first point of contact for patients and will be responsible for managing the front desk operations, including scheduling appointments, handling patient payments, and providing exceptional customer service.
Responsibilities:
- Greet new and existing patients, register new patients, and provide information about their visit
- Schedule patient appointments in person or over the phone
- Communicate with patients, providers, and coworkers to ensure seamless care
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
- Provide patients with pertinent information about their next appointment as they check out
Qualifications:
- High School Diploma or GED required
- 1 Year of Front Desk Experience
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Equal Opportunity Employer:
Physiotherapy Associates is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.
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