Front Office Coordinator

3 days ago


Laguna Niguel, California, United States Cortica Full time
About the Role

Cortica is seeking a highly organized and detail-oriented Front Office Administrator to join its growing team. As the face of Cortica, you will be responsible for ensuring a seamless patient experience from arrival to departure.

Key Responsibilities
  • Oversee the daily operational tasks that support the entire clinic, utilizing excellent communication, organization, and leadership skills.
  • Lead efforts to maintain a clean and organized clinic environment, including sorting incoming mail, voicemails, and faxes.
  • Ensure accuracy in electronic medical records and physical records.
  • Supervise patient check-in/check-out procedures to guarantee an exceptional client experience.
  • Process payments, reconcile receipts with Finance, and assist with collections.
  • Inspect furniture, equipment, and devices for proper functioning and potential repair or replacement.
  • Interface with site facilities vendors to support daily operations.
  • Validate therapist schedules for accuracy and prepare patient documentation in Cortica systems.
  • Perform a variety of clerical procedures requiring independent judgment, ingenuity, and initiative.
  • Collaborate with Operations Manager, Clinical Directors, and schedulers to identify and resolve scheduling conflicts and EMR errors.
  • Practice knowledge of HIPAA policies and guidelines while communicating client matters.
  • Cross-train with other roles to ensure coverage.
Requirements
  • Associate's degree or equivalent work experience.
  • At least 1 year of relevant experience in an office setting, preferably in a healthcare organization.
  • Experience operating in a fast-paced environment.
  • Highly reliable and well-organized.
  • Excellent communication skills.
  • Proficient in software and systems, including electronic medical record systems and Microsoft Office products.
  • Ability to occasionally lift and/or move up to 40 pounds.
  • Knowledge of HIPAA regulations to safeguard patient information (preferred).
What We Offer

Cortica is committed to supporting the well-being of its team members. As a Cortica teammate, you can expect a compensation and benefits package designed to enhance all aspects of your life, including medical, dental, and vision insurance, a 401(k) plan with company matching and rapid vesting, paid holidays and wellness days, life insurance, disability insurance options, tuition reimbursements for professional development and continuing education, and referral bonuses.

The base pay range for this opening is $21.40 to $26.74 an hour, with compensation adjusted based on skill level, relevant experience, education level, and location.



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