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Registration Specialist II

2 months ago

Springfield, Illinois, United States CoxHealth Full time

Position Overview

  • Exceptional Work Environment
    • Recognized as a top workplace by Modern Healthcare
    • Awarded America's Greatest Workplaces 2023 by Newsweek
    • Honored as a Leading Workplace for Women 2023, 2024 by Newsweek
    • Celebrated for Diversity in the Workplace 2024 by Newsweek
    • Ranked among the Best Employers for New Graduates 2023 by Forbes
    • Named Best Employers by State – Missouri – 2023 by Forbes
  • Employee Benefits
    • Comprehensive benefits package including Medical, Vision, and Dental options
      • No-cost eCare consultations
      • Employer-sponsored mental health services for employees and eligible family members
    • Retirement plan with employer matching up to 5%
    • Tuition assistance and reimbursement for further education
    • Convenient parking facilities
    • Access to cafeteria, fitness center, and childcare discounts
    • Onsite pharmacy services and employee store
  • Role Responsibilities

  • The Registration Specialist II plays a crucial role in assisting patients throughout the registration and arrival process for both scheduled and unscheduled appointments. This position involves gathering accurate demographic and insurance information, as well as determining patient liability when applicable. Additionally, the specialist is tasked with performing financial clearance functions for assigned accounts during registration downtimes. The individual is expected to greet and assist patients and internal staff in a courteous, professional manner to foster positive interactions. Occasional travel between locations and extended hours may be necessary based on departmental needs.

  • Qualifications
  • Education
  • Required: High School Diploma or Equivalent
  • Experience

  • Preferred: 1-2 years of prior experience in a registration role

  • Skills

  • Proficient in computer and keyboarding skills

  • Strong customer service abilities and capacity to interact effectively with the public and colleagues

  • Ability to manage multiple tasks in a dynamic environment

  • Capability to handle a high volume of interactions and urgent requests

  • Understanding of confidentiality requirements

  • Excellent telephone communication skills

  • Licensure/Certification/Registration
  • N/A