Customer Service Ambassador

1 week ago


Kansas City, Missouri, United States KMG Hotels Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative at the Hampton Inn NEKC. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Deliver outstanding guest service, responding to their needs and resolving any issues promptly and professionally.
  • Process reservations, manage room assignments, and handle cash transactions with accuracy and efficiency.
  • Answer telephone and email inquiries, providing clear and concise information to our guests.
  • Work collaboratively with the hotel team to maintain a clean and welcoming environment, ensuring our guests feel valued and respected.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, opportunities for advancement, and a comprehensive benefits package. You will also have access to exclusive travel discounts at all Hilton Hotels, allowing you to experience the best of our brand while exploring new destinations.

About KMG Hotels

KMG Hotels is a dynamic and growing company, committed to exceeding the expectations of our associates, guests, and partners. With a strong focus on growth, innovation, and excellence, we strive to create an environment where all associates are valued and respected. Our company is built on honest business practices, a strong commitment to our associates, and a dedication to providing well-maintained hotels that meet the highest standards of quality and service.



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