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Customer Service Ambassador

2 months ago


Kansas City, Missouri, United States Metrobank Full time
Customer Service Representative Job Description

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Retail & Business Banking team, you will be responsible for delivering exceptional customer service and support to our customers in Sheffield.

Key Responsibilities:

  • Provide personalized support to customers, addressing their queries and concerns in a timely and professional manner.
  • Process customer transactions, including account openings, loan applications, and credit card facilities.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Participate in store events and activities to enhance the customer experience.
  • Contribute to the development of new colleagues through training and mentoring.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic knowledge of banking products and services.
  • Minimum of a grade C or 4 in Maths and English GCSE.
  • Flexibility to work a variety of shift patterns, including weekends and evenings.

What We Offer:

Competitive salary and annual bonus.

Generous holiday allowance and attractive pension scheme.

Healthcare, life assurance, and colleague discounts.

Access to Metro Bank University for training and development opportunities.

Opportunities for career progression and professional growth.