Senior Applications Engineer

2 weeks ago


Nevada, United States Semtech Full time

Location: US - Remote

Job Overview:

The Senior Applications Engineer will play a pivotal role in delivering engineering expertise and technical assistance to clients and trusted partners. This position involves the integration of Sierra Wireless WWAN modules and supporting the commercialization of diverse customer platforms. These platforms range from handheld devices and notebooks to fixed wireless systems, leveraging advanced cellular and connectivity technologies such as LPWA (CAT-M1/NB1), LTE/4G, and 5G. The role encompasses providing technical leadership to facilitate all aspects of support and services required for customers to successfully launch their products in targeted markets.

Key Responsibilities:

Lead initiatives to address intricate customer challenges using your technical and leadership capabilities. Act as the primary technical point of contact for customers, fostering trust and relationships to ensure an exceptional customer experience. Develop strategies to comprehend use cases, replicate scenarios, troubleshoot, and identify the root causes of issues. Utilize your advanced debugging skills and creativity to gain a comprehensive understanding of complex issues and propose effective solutions with both immediate and long-term objectives. Employ your customer management and communication skills to ensure prompt and precise responses, leading to satisfactory acceptance of technical resolutions by customers. Collaborate with various disciplines and cross-functional teams, both internally and externally, to achieve project goals. Leverage your high level of technical expertise and innovative thinking to align customer design specifications with Semtech product features, architecting solutions to meet application requirements. Attain a thorough understanding of customer use cases and end-user application architecture to drive product enhancements within development teams. Document unique solutions and resolutions to enrich the company's knowledge base, application notes, or technical publications. Take pride in seeing projects through to completion and achieving successful outcomes.

Required Qualifications:

A bachelor's degree in electrical engineering or computer software engineering is required. A minimum of 4 years of relevant industry experience in wireless technologies and embedded systems, particularly in customer-facing roles or technology integration support. Proficiency in embedded Linux is essential, while experience in software development using C++ and C programming is advantageous. A solid understanding of various wireless technologies, including LPWA (CAT-M1/NB1), LTE/4G, and 5G, is mandatory. Previous experience in customer-facing roles and cellular/wireless platform/device design or support will enhance your effectiveness in this position. Excellent verbal and written communication skills are essential. Strong ability to initiate collaboration and unite various engineering disciplines to resolve complex challenges. Familiarity with wireless communication systems and associated carrier certification requirements is beneficial. Experience in product design and technology integration is an asset, with the capability to analyze complex system-level issues to identify specific root causes. A good understanding of product development aspects, including functional knowledge of hardware, software, and RF, is advantageous. Knowledge of the telecom environment, wireless network architecture, and IoT solutions is a plus. Previous experience in Technical Account Management is favorable. Willingness to travel to customer sites as necessary (occasionally).

The estimated pay range for this position is $83,000 - $140,000. Several factors are considered in determining base salary, including job-related qualifications, skills, education, experience, job location, and the overall value of the employee's total compensation package.



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