Reservation Coordinator

3 days ago


Garden City, Michigan, United States Transdev Full time
About Transdev

Transdev Services Inc. is a leading provider of passenger transit services in North America, with a strong commitment to excellence and customer satisfaction. Our team at NICE Bus has achieved significant milestones, continuously striving to enhance the customer experience through innovative practices, a focus on safety, and a customer-first approach.

Job Summary

We are seeking a highly skilled and customer-focused Reservationist to join our team. As a Reservationist, you will be responsible for booking trips for ADA paratransit service, providing timely, accurate, and courteous customer assistance, and maintaining sensitivity and patience when interacting with a diverse group of individuals.

Key Responsibilities
  • Receive and respond to inbound client calls in a timely and professional manner.
  • Book reservations for paratransit service, ensuring compliance with established policies and procedures.
  • Provide prompt and courteous customer service to inquiries from the general public, including answering questions and resolving issues.
  • Work closely with dispatchers to ensure on-time performance and efficiency of service.
  • Verify and update passenger information, locations, addresses, and special comments using system software.
  • Advise potential applicants of eligibility requirements and assist them as instructed.
  • Maintain various logs and produce reports as assigned.
Requirements
  • High School diploma or GED required.
  • Typing speed of at least 35 wpm required; excellent speed and accuracy preferred.
  • Ability to pass a drug test and a criminal background check.
  • Basic knowledge of Nassau County required.
  • Ability to work a flexible schedule, including non-standard workweeks, overtime, and weekend work.
What We Offer
  • $19.50/hour.
  • Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision.
  • Paid time off and vacation.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. We are committed to providing a safe and inclusive work environment for all employees.



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