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Emergency Response Coordinator

4 weeks ago

Lake Havasu City, Arizona, United States AMR Corp. Full time

We are seeking a skilled Emergency Response Coordinator to join our team at AMR Corp. As a key member of our dispatch team, you will be responsible for responding to emergency and non-emergency calls for ambulance and transportation services. Your primary focus will be on assigning and routing transportation requests, while providing clear communication to ensure quality support and care to our customers.

Key Responsibilities:

  • Monitor and respond to calls and emails using our established call handling system to deliver excellent customer support.
  • Schedule, assign, review, and route transportation requests using appropriate methods.
  • Clearly document communications following protocols and processes, and identify and escalate issues as necessary.
  • Effectively communicate trip data, including confirmations, routing time, issues, and performance.
  • Work collaboratively with allied health and public safety personnel, as well as your fellow coworkers.
  • Demonstrate organization, multitasking, and time management skills.

Requirements:

  • High school diploma or equivalent (GED)
  • Some work experience, preferably in dispatch or routing calls in customer service

At AMR Corp., we are committed to providing compassionate, quality medical care. Our teams deliver emergency and patient relocation services, and we are proud to be part of Global Medical Response's family of solutions. We offer comprehensive benefit options and are an Equal Opportunity Employer, supporting veterans and providing reasonable accommodations for individuals with a disability.