Insurance Service Coordinator
4 weeks ago
We are seeking a dedicated and personable Customer Service Representative to join our dynamic team at Farmers Insurance. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for assisting customers with their insurance needs.
Key Responsibilities:
- Provide prompt, courteous, and efficient customer service to policyholders and team members via phone, email, and in-person interactions.
- Assist clients with policy inquiries, claims processing, billing questions, and policy changes.
- Educate customers on available insurance products, coverage options, and policy features.
- Process policy applications, endorsements, and renewals accurately and in a timely manner.
- Investigate and resolve customer complaints or concerns with empathy and professionalism.
- Maintain accurate customer records and documentation within the company's database system.
- Collaborate with other departments to address customer inquiries and ensure a seamless customer experience.
- Stay informed about industry trends, regulatory changes, and company policies to effectively communicate with clients and provide informed solutions.
Requirements:
- High school diploma or equivalent.
- Previous experience in customer service, preferably in the insurance or financial services industry.
- Excellent communication skills, both verbal and written, with the ability to effectively communicate complex information to diverse audiences.
- Strong problem-solving skills and the ability to handle difficult or escalated customer interactions with tact and diplomacy.
- Proficiency in computer systems.
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
- Willingness to obtain necessary insurance licenses and participate in ongoing training and professional development.
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