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Patient Access Representative

2 months ago

Reading, Pennsylvania, United States Ensemble Health Partners Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient admission process for patients.

Key Responsibilities
  • Assign accurate Medical Record Numbers (MRNs) and complete medical necessity/compliance checks
  • Provide proper patient instructions, collect insurance information, and process physician orders
  • Utilize an overlay tool to ensure accurate and timely processing of patient information
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls
  • Adhere to policies and provide excellent customer service in all interactions
  • Conduct audits of accounts and ensure accuracy and timeliness of forms and documentation
  • Pre-register patient accounts prior to visits, including inbound and outbound calling to obtain demographic and insurance information
  • Explain general consent for treatment forms to patients/guarantors/legal guardians and obtain necessary signatures
  • Review eligibility responses in insurance verification systems and select applicable insurance plan codes
  • Screen medical necessity using the Advanced Beneficiary Notice (ABN) software and distribute ABNs as necessary
Requirements
  • 1+ years of customer service experience
  • High School Diploma/GED required
  • Certified Registration Coder (CRCR) certification required within 6 months of hire
What We Offer
  • A comprehensive benefits package, including healthcare, time off, retirement, and well-being programs
  • A culture that values collaboration, growth, and innovation
  • Professional development opportunities, including certification and tuition reimbursement
  • Quarterly and annual incentive programs for employees who exceed expectations
About Ensemble Health Partners

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. We are committed to empowering our employees to thrive and providing them with the tools and resources needed to succeed.