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Customer Service Representative

2 months ago

Brockton, Massachusetts, United States Marshalls Full time
Customer Service Coordinator at Marshalls

As a Customer Service Coordinator at Marshalls, you will play a key role in creating a positive internal and external customer experience. Your responsibilities will include training and coaching Associates on personalizing the customer experience while promoting loyalty programs, assigning registers, supporting and responding to POS coverage needs, and coordinating breaks for all Associates. You will also address customer concerns and issues in a timely and professional manner.

Key Responsibilities:
  • Create a positive internal and external customer experience
  • Train and coach Associates on personalizing the customer experience
  • Assign registers and support POS coverage needs
  • Coordinate breaks for all Associates
  • Address customer concerns and issues

Marshalls is a dynamic and fast-paced retail environment that requires a team player with excellent communication and problem-solving skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.