Marketplace Dispute Resolution Specialist
3 weeks ago
We are seeking a highly skilled and detail-oriented individual to join our team as a Marketplace Chargeback and Refund Specialist. As a key member of our customer service team, you will be responsible for resolving customer disputes and refunds in a timely and efficient manner.
Key Responsibilities:
- Respond to customer dispute or chargeback requests by providing verified tracking and proof of delivery.
- Utilize company policy as marketplace or merchant policy to refund customers within guidelines.
- Refund items returned based on policy and guidelines, ensuring timely and accurate processing.
- Manage multiple tasks and prioritize responsibilities to meet deadlines.
Requirements:
- Excellent interpersonal and team skills, with outstanding verbal and written communication skills.
- Ability to adapt to a fast-paced technology environment and learn new systems quickly.
- Above-average computer and analytical skills, with good judgment and accuracy.
- College degree preferred, but industry experience is valued.
About Antonline:
Antonline is a leading online computer and electronics reseller with a highly regarded e-commerce platform. We utilize sophisticated software to achieve competitive advantage and are committed to providing exceptional customer service.
Why Work with Us:
We offer a dynamic and growth-oriented work environment, with opportunities for advancement and professional development. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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