Application Support Specialist

5 days ago


Atlanta, Georgia, United States Warner Bros. Discovery Full time
Job Title: Application Support Specialist

About the Role:

We are seeking an experienced Application Support Specialist to join our team at Warner Bros. Discovery. As a key member of our support team, you will be responsible for providing top-notch support to our external workers across the globe.

Key Responsibilities:

- Manage and process Tier 1 support tickets in a timely and professional manner
- Act as the first point of contact for customers, managing all inbound support requests with courtesy and empathy
- Efficiently triage incoming support tickets, categorize them accurately, and route them to the appropriate teams or individuals for resolution
- Demonstrate independent thinking and an initiative-taking approach to resolving customer issues, seeking creative solutions when necessary
- Collaborate with other teams to drive continuous improvement initiatives

Requirements:

- 3+ years of experience handling Tier 1 application support
- 2-3 years of experience with SAP Fieldglass/Beeline or relevant vendor management systems
- Deep understanding of inbound and outbound integrations
- Proven experience in a support or service role, with a strong record of effectively resolving customer issues

What We Offer:

- Competitive salary and benefits package
- Opportunity to work with a global team of talented professionals
- Collaborative and dynamic work environment

How to Apply:

If you are a motivated and experienced Application Support Specialist looking for a new challenge, please submit your application.

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