Application Support Specialist
19 hours ago
Welcome to Warner Bros. Discovery, where innovation meets creativity.
We are the creators behind iconic content and beloved brands, and we're committed to building a diverse workforce. As a Support Analyst - Vendor Management System, you will play a critical role in ensuring the smooth operation of our systems.
Key Responsibilities:
- Manage Tier 1 support tickets and respond promptly and professionally
- Triage incoming support requests and route them to the appropriate teams for resolution
- Handle customer issues and escalations, meeting service level agreements
- Collaborate with other teams to drive continuous improvement initiatives
- Contribute to the development of knowledge base content and self-help resources
- Perform root cause analysis and resolve application problems
- Stay updated on innovative technologies to provide creative solutions to business needs
- Carry out system and regression testing as part of release cycles
Requirements:
- 3+ years of Tier 1 application support experience
- 2-3 years of experience with SAP Fieldglass/Beeline or similar vendor management systems
- Deep understanding of integrations
- Experience with service desk/ticketing tools like ServiceNow
- Strong troubleshooting and problem-solving skills
- Ability to work in different shifts and time zones
Education: High School Diploma or Degree in Information Technology
Warner Bros. Discovery is an equal opportunity employer and is committed to building a diverse workforce.
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