Application Support Specialist

19 hours ago


Atlanta, Georgia, United States Warner Bros. Discovery Full time
Support Analyst - Vendor Management System

Welcome to Warner Bros. Discovery, where innovation meets creativity.

We are the creators behind iconic content and beloved brands, and we're committed to building a diverse workforce. As a Support Analyst - Vendor Management System, you will play a critical role in ensuring the smooth operation of our systems.

Key Responsibilities:

  • Manage Tier 1 support tickets and respond promptly and professionally
  • Triage incoming support requests and route them to the appropriate teams for resolution
  • Handle customer issues and escalations, meeting service level agreements
  • Collaborate with other teams to drive continuous improvement initiatives
  • Contribute to the development of knowledge base content and self-help resources
  • Perform root cause analysis and resolve application problems
  • Stay updated on innovative technologies to provide creative solutions to business needs
  • Carry out system and regression testing as part of release cycles

Requirements:

  • 3+ years of Tier 1 application support experience
  • 2-3 years of experience with SAP Fieldglass/Beeline or similar vendor management systems
  • Deep understanding of integrations
  • Experience with service desk/ticketing tools like ServiceNow
  • Strong troubleshooting and problem-solving skills
  • Ability to work in different shifts and time zones

Education: High School Diploma or Degree in Information Technology

Warner Bros. Discovery is an equal opportunity employer and is committed to building a diverse workforce.



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