Store Operations Director

4 weeks ago


Phoenix, Arizona, United States Community Choice Financial Family of Brands Full time
Job Overview

Position Summary

As a General Manager, you will be responsible for steering the store towards excellence. Your primary focus will be on establishing high performance standards, delivering outstanding customer service, and enhancing brand visibility within the community. By mentoring and developing your staff, you will foster business expansion and contribute to the achievement of organizational goals. Furthermore, you will act as the esteemed representative of the store, reflecting our core values and mission.

Core Responsibilities

  • Lead and inspire all Team Members to promote business development and ensure financial success.
  • Assess and improve store performance to align with or surpass organizational benchmarks and Key Performance Indicators (KPIs).
  • Set and reach sales objectives by promoting loan or pawn services, creating marketing initiatives, exploring collaborative ventures, and engaging with the local community.
  • Ensure office security, oversee financial processes, and maintain adherence to regulatory standards.
  • Uphold a professional store environment consistent with organizational values, including managing visual displays.
  • Utilize personal vehicle for banking transactions and other business-related activities.
  • Quickly adapt to a fast-paced work setting and effectively manage multiple tasks to achieve goals.
  • Utilize strong interpersonal skills to connect with customers and Team Members.
  • Commit to a full-time work schedule, including availability on weekends as necessary.

Required Qualifications

  • High School Diploma or equivalent.
  • A minimum of two years of supervisory or leadership experience in retail, finance, or customer service sectors.
  • Expertise in operations management.
  • Excellent communication abilities.
  • Valid driver's license and dependable personal vehicle.
  • Ability to work with various systems and software.
  • Must be at least 18 years old (19 in Alabama).
  • Capability to fulfill the physical demands of the position.

Preferred Qualifications

  • Associate degree or higher.
  • Experience in retail, sales, or financial industries.
  • Proficiency in both English and Spanish is beneficial for specific roles.

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