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Guest Services Associate

2 months ago

Orlando, Florida, United States Hilton Grand Vacations Full time
Exciting Opportunity at Hilton Grand Vacations

Day One Team Member Benefits Available

At Hilton Grand Vacations, we pride ourselves on creating a welcoming environment for our guests and team members alike. Our commitment to a people-first culture has earned us recognition as one of the "Top Global 100 Most Loved Workplaces". As a premier destination located by beautiful Lake Bryan, we offer a unique chance to contribute to unforgettable guest experiences while advancing your career in hospitality.

Key Responsibilities:

As a Front Desk Clerk, you will play a vital role in ensuring our guests have a memorable stay. Your responsibilities will include:
  • Providing exceptional service during check-in and check-out processes, ensuring each guest feels valued and welcomed.
  • Accurately entering and updating guest information in our reservation system.
  • Assisting guests with reservations and modifications as needed.
  • Generating invoices and processing payments for services rendered.
  • Maintaining safety deposit box records.
  • Coordinating with housekeeping and maintenance teams to fulfill guest requests.
  • Keeping the front desk area stocked with necessary supplies and preparing welcome packets for arrivals.
  • Offering information about local attractions and resort amenities to enhance guest experiences.
  • Preparing correspondence and reports for management as required.
Why Work with Us?
  • Eligibility for benefits from day one.
  • Recognition programs to celebrate your contributions.
  • Discounted rates at Hilton hotels worldwide.
  • Paid time off to recharge.
  • Employee stock purchase options.
  • Tuition reimbursement for ongoing education.
  • Numerous opportunities for learning and career advancement.
  • And much more.
Qualifications:

We are looking for candidates who possess a positive attitude and a friendly demeanor. To succeed in this role, you should meet the following qualifications:
  • High School Diploma or equivalent.
  • Strong English communication skills, both verbal and written.
  • Flexibility to adapt to schedule changes and cover shifts as needed.
  • Ability to manage multiple tasks and prioritize effectively.
  • Experience in customer service, cash handling, and data entry.
Preferred qualifications include:
  • Previous experience in hospitality or front desk roles.
  • Bilingual abilities.
We Value Diversity:

Hilton Grand Vacations is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process and to perform essential job functions.