Technical Solutions Leader

4 weeks ago

Camas, Washington, United States Fisher Investments Full time
About the Role

Fisher Investments is seeking a highly skilled Digital Workplace Manager to lead our team in setting direction and reimagining how firm employees use their productivity tools, devices, and services.

Key Responsibilities
  • Technical Leadership: Demonstrate technical expertise in implementing and supporting technical solutions focused on enhancing workforce productivity.
  • Digital Workplace Strategy: Set a Digital Workplace strategy, including End-user Computing, with a focus on enhancing end-user experience, challenging the status quo, applying technology trends, and industry best practices.
  • Process Improvement: Improve process maturity focused on secure and efficient management of end-user devices.
  • Performance Metrics: Help define KPIs demonstrating efficient and effective usage of end-user productivity tools and services.
  • Risk Management: Use skills in governance and security to manage/mitigate risk through establishing effective controls, leveraging security-related tools, creating and implementing associated processes through partnership with the Fisher Investments Security Team.
  • Collaboration: Collaborate with internal security team to build/support process related to end-point vulnerabilities.
  • Cloud Strategy: Collaborate with Engineering on a long-term vision to use Cloud-based solutions to achieve efficiency, cost savings, and a seamless end-user experience.
  • Network Integration: Collaborate with Networking to ensure a seamless, efficient, and secure use of Wi-Fi regardless of location.
  • Reporting and Presentations: Create reports and present to executive management with factual documentation of issues identified and clear recommendations for mitigation of found vulnerabilities.
  • Service Level Agreements: Establish and maintain vulnerability management service level agreements and standards in partnership with the Cybersecurity organization.
  • Performance Measurement: Measure and report on performance, ensuring all service-level agreements are met and goals are achieved.
Requirements
  • 10-12 years of experience utilizing technical and end-user management expertise across various platforms.
  • Experience with VDI, Mobility, Citrix, and Collaboration solutions, including cloud-based productivity applications like SharePoint Online, OneDrive, Intune, and SCCM.
  • Demonstrated experience developing and executing technology roadmaps and delivering measurable improvements.
  • Experience implementing and managing end-point operational analytics and end-user experience monitoring solutions.
  • Experience working with Procurement and Service Desk teams.
  • Demonstrated experience improving end-user experience from a hardware and access perspective.
Compensation and Benefits
  • $130,000 - $170,000 base salary per year in the state of WA.
  • Eligible for a discretionary bonus based on firm and individual performance.

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