Customer Service Representative III

1 week ago


San Antonio, Texas, United States Strategic Data Systems Full time
Customer Service Representative

Strategic Data Systems is seeking a highly skilled Customer Service Representative to join our team in San Antonio, TX. As a key member of our team, you will be responsible for providing exceptional customer service to our Navy Sailors and their families.

Key Responsibilities:
  • Act as the first point of contact for customer inquiries via phone, email, and chat.
  • Investigate and resolve customer issues in a timely and professional manner.
  • Utilize various software applications, including CRM systems, to manage customer interactions.
  • Enter accurate and detailed information into systems and web forms.
  • Receive training on relevant military programs and applications to provide expert support to customers.
Requirements:
  • DOD Secret Security Clearance Eligible
  • Four (4) years' experience in customer service or three (3) years with an Associate's degree
  • Experience in responding to customer requests and resolving issues
  • Knowledge of CRM systems and ability to quickly gain rapport with customers
  • Ability to work in a fast-paced environment with flexibility to work nights and weekends
  • Proficient in both oral and written communication
What We Offer:
  • Opportunities for growth and professional development
  • A dynamic and supportive work environment
  • Competitive compensation and benefits package


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