Customer Experience Associate III

1 month ago


San Antonio, Texas, United States Conduent Full time
Customer Service Representative III

Conduent is seeking a highly motivated and customer-focused Customer Service Representative III to join our team. As a key member of our EPS Call Center, you will play a critical role in providing exceptional customer service to our debit card holders.

Key Responsibilities:
  • Assist with inbound calls from cardholders with questions or concerns about their debit card accounts.
  • Provide accurate and timely information to resolve customer issues.
  • Assist with supervisor call backs and agent chat assistance.
  • Support the call center floor with questions or difficult telephone calls.
  • Answer inquiries regarding general dispute process and data entry of disputes when necessary.
  • Assist department supervisor and manager in implementation of work assignments.
What You'll Get:
  • Full-time employment with a competitive hourly rate of $18.00.
  • Paid training for 6 weeks onsite.
  • Career growth opportunities within a dynamic and innovative company.
  • Full benefit options, including medical, dental, and vision coverage.
  • A great work environment with a team-oriented culture.
Requirements:
  • Must be at least 18 years of age or older.
  • Must have a High School Diploma or GED.
  • A minimum of 1 year experience in Call Center or Customer Services.
  • Knowledge of PCs and related software.
  • Experience in data entry (Alpha and numeric) or with 10 key calculators with minimal error ratio.
  • Must be able to successfully pass a criminal background check.
Equal Opportunity Employer:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.



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