Automotive Business Development Representative

2 days ago


Hampstead, Maryland, United States Hampstead Pre - Owned Full time
About Hampstead Pre-Owned

Hampstead Pre-Owned is a reputable pre-owned dealership that prides itself on conducting business with respect, integrity, honesty, and compassion. Our goal is to provide a warm, courteous, and professional atmosphere for our customers, employees, and the community.

Job Description

We are seeking a highly motivated and detail-oriented BDC Representative to join our team. The successful candidate will be responsible for handling customer inquiries, scheduling appointments, and providing exceptional support to both prospective and existing customers.

Key Responsibilities:
  • Utilize our CRM system to respond to customer inquiries and schedule appointments
  • Schedule appointments that align with the sales team's availability and the customer's needs
  • Handle a variety of tasks related to converting leads into sales
  • Take ownership of incoming leads and maintain our CRM's organizational standards
  • Adapt to changes in the lead generation process and address initial customer inquiries and concerns
  • Assist the sales team by providing qualified leads
Requirements:
  • Excellent communication and interpersonal skills
  • Able to handle inquiries and resolve issues effectively
  • Strong commitment to providing exceptional customer service
  • Maintain positive relationships with clients
  • Ability to manage multiple tasks simultaneously with a high level of accuracy and attention to detail
  • Ability to learn new systems and technologies quickly
  • Familiarity with automotive CRM systems and basic office software
  • Previous experience in customer service or BDC roles at an automotive dealership (preferred)
What We Offer:
  • Hourly Rate: $15.00 - $17.00 per hour
  • Commission Structure: Bonus per vehicle sold from each appointment set
  • Average Yearly Compensation (Hourly + Average Commission): $40,000 - $60,000
  • Benefits: Excellent health, dental, and vision coverage, as well as a 401K


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