Client Services Associate

2 weeks ago

Snow Hill, Maryland, United States State Employees' Credit Union Full time

Join our dedicated team committed to the credit union ethos of 'People Helping People.'

Role Overview
The Member Services Representative is responsible for delivering exceptional service to members through various communication channels, including phone and digital platforms. This role requires a solid understanding of operational protocols and a commitment to providing outstanding member support.

Key Responsibilities

• Adhere to all Credit Union policies and regulatory standards.

• Maintain confidentiality of member information and ensure access to accounts is strictly for business purposes.

• Follow security and control procedures diligently.

• Engage in member-facing activities as directed by management.

• Collaborate with leadership and coaching teams to enhance service delivery skills.

• Verify member identification and ensure compliance with security procedures.

• Demonstrate proficiency in processing account openings, wire transfers, stop payments, card disputes, and account reconciliations.

• Troubleshoot and resolve member issues related to online access.

• Coordinate with other departments to fulfill member requests.

• Actively participate in member interactions through phone and digital communication.

• Meet performance standards based on organizational Key Performance Indicators (KPIs).

• Engage in ongoing training and professional development.

• Maintain high standards of soft skills and call quality.

• Understand organizational goals and provide recommendations aligned with those objectives.

• Utilize CXone functionalities to assess personal performance and align with organizational goals.

• Embrace feedback and coaching to improve performance.

• Assist in other operational areas, including community service and employee development, as needed.

• Possess knowledge in basic Financial Advisory and Real Estate Services and provide quality referrals.

• Exhibit a positive demeanor towards members and colleagues while maintaining professionalism.

• Complete additional tasks and administrative duties as assigned.

Training Modules
Employees are expected to complete the following training modules within their first year in the position to enhance their effectiveness:

• NCUA Coverage

• Account Research in OnBase

• ACH/Direct Deposit

• Advances

• Cashpoints Global Accounts

• Debit Cards

• Financial Advisory Services Overview

• Foreign Currency & Foreign Checks

• Fraud vs. Disputes

• Lending Review

• Payments

• Safe Deposit Boxes

• Transit Procedures

Qualifications

• High school diploma or GED equivalent is required; a four-year degree or relevant certification is preferred.

• A minimum of 2 years of experience in a similar role is strongly preferred.

• Proven proficiency in all Member Services Associate responsibilities.

• Strong interpersonal skills to build member confidence and trust.

• Excellent verbal and written communication abilities.

• Demonstrated critical thinking and problem-solving skills.

• Consistent demonstration of the organization's core values.

Work Environment
This position is based in an office setting with close proximity to colleagues and members, which may include background noise from various office activities.

Physical Requirements
• Ability to fulfill job demands effectively.
• Primarily a sedentary role requiring extended periods of sitting.
• Proficient use of hands and fingers for computer and telephone operations.
• Ability to comprehend and respond to phone communications.
• Capability to lift up to 10-15 pounds.

The State Employees' Credit Union is an equal opportunity employer, welcoming all qualified candidates regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other classification protected by law.

  • Caregiver for Personal Care Services

    1 week ago

    Snow Hill, Maryland, United States HomeCentris Healthcare Full time

    HomeCentris Healthcare is seeking compassionate individuals to fill caregiver roles within our expanding organization.We are currently looking for dedicated professionals to provide exceptional support to clients in need of personal care services.If you have a genuine passion for assisting others and possess the necessary qualifications, this role may be...

  • Caregiver for Personal Care Services

    1 week ago

    Snow Hill, Maryland, United States HomeCentris Healthcare Full time

    HomeCentris Healthcare is seeking compassionate individuals to provide essential support in the realm of personal care.We are currently looking for skilled caregivers to deliver outstanding service to clients in need of assistance with daily activities.If you are committed to enhancing the quality of life for others and possess the necessary qualifications,...

  • Personal Care Assistant

    5 days ago

    Snow Hill, Maryland, United States HomeCentris Healthcare Full time

    HomeCentris Healthcare is seeking a compassionate and dedicated Caregiver to provide dynamic service to our personal care services division in the setting where our clients most want to be, in their homes.We are a collaborative and respectful team, and we are looking for someone who shares our values. As a Caregiver with HomeCentris Healthcare, you will have...

  • Client Support Specialist

    2 weeks ago

    Suitland-Silver Hill, Maryland, United States Total Care Services, Inc. Full time

    Client Support Specialist - Community Services CoordinationTotal Care Services, Inc. is seeking compassionate professionals to become part of our team as Client Support Specialists within our Community Services Coordination initiative. This non-profit organization provides healthcare solutions, programs, and a competitive compensation package that includes a...

  • Nurse - Renal Care Specialist

    3 days ago

    Snow Hill, Maryland, United States RHI DVA Renal Healthcare, Inc Full time

    About the RoleWe are seeking a skilled and compassionate Nurse to join our team at RHI DVA Renal Healthcare, Inc. as a Renal Care Specialist. In this role, you will have the opportunity to make a meaningful difference in the lives of our patients and their families.Key ResponsibilitiesProvide high-quality patient care in an outpatient dialysis setting,...

  • Senior Physician in Geriatrics Specialist

    3 days ago

    Snow Hill, Maryland, United States Fusion Dynamics Full time

    Fusion Dynamics is a leading medical recruitment agency, dedicated to connecting top medical professionals with exciting career opportunities. As a Senior Physician in Geriatrics Specialist, you will be part of our team of experts who advise and support doctors in their search for a suitable position.**Key Responsibilities:**• Provide specialist care to...

  • Member Support Specialist

    2 weeks ago

    Snow Hill, Maryland, United States State Employees' Credit Union Full time

    Join our dedicated team committed to the credit union philosophy of 'People Helping People.'Role OverviewThe Member Services Representative (MSR) is responsible for delivering exceptional service to members through various communication channels, including phone and digital platforms. This role requires a solid understanding of operational procedures and a...

  • Client Relations Specialist

    1 week ago

    Oxon Hill, Maryland, United States Staff My Agency Full time

    Staff My Agency is seeking a dedicated Sales Associate to join our dynamic team. This role is perfect for individuals who thrive on building relationships and possess a vibrant, outgoing personality. As a member of our agency, you will cultivate and enhance customer relationships within the community, promoting a range of insurance products including auto,...

  • Guest Service Associate

    2 weeks ago

    Oxon Hill, Maryland, United States Sardi's Pollo A La Brasa Full time

    Join Our Team as a Guest Service Associate! As a vital member of our Guest Service team, you will play a key role in delivering exceptional experiences to our patrons. Your commitment to providing high-quality food and service will help foster an atmosphere of trust and respect. You will ensure that our operational standards are upheld consistently. Key...

  • Client Support Specialist

    2 weeks ago

    Oxon Hill, Maryland, United States Staff My Agency Full time

    Position Overview Staff My Agency is currently seeking a dedicated Client Support Specialist to join our dynamic team. We are a thriving agency committed to meeting the needs of our clients while fostering success for our staff. We are looking for a proactive individual who is passionate about enhancing our business through meaningful interactions and...

  • Food and Beverage Service Associate

    6 days ago

    Oxon Hill, Maryland, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Food and Beverage Service Associate to join our team at Marriott International Inc. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring a seamless dining experience.Key ResponsibilitiesClean and Sanitize Equipment and...

  • Sales Associate

    6 days ago

    Oxon Hill, Maryland, United States Michael Kors Full time

    About the RoleWe are seeking a highly motivated and fashion-forward Sales Associate to join our team at Michael Kors. As a Sales Associate, you will be responsible for delivering an elevated customer experience, driving results, and building lasting client relationships.Key ResponsibilitiesDrive Results: Achieve productivity goals through multitasking and...

  • Retail Sales Associate

    3 days ago

    Oxon Hill, Maryland, United States Movado Group Full time

    About the Role:We are seeking a highly skilled Sales Associate to join our team at Movado Group. As a Sales Associate, you will be responsible for providing exceptional customer service and driving sales growth in our retail stores.Key Responsibilities:Provide outstanding customer service and build strong relationships with clientsMeet or exceed personal...

  • Relationship Banker

    2 days ago

    Forest Hill, Maryland, United States Bank of America Full time

    Job SummaryAt Bank of America, we are committed to helping our clients achieve their financial goals through personalized service and expert guidance. As a Relationship Banker, you will play a critical role in building strong relationships with our clients, understanding their financial needs, and providing tailored solutions to meet their objectives.Key...

  • Guest Relations Specialist, Hospitality Services

    2 weeks ago

    Oxon Hill, Maryland, United States Encore Global Full time

    Position OverviewServe as the primary point of contact between Encore Global, the venue, and clients. Deliver information and assistance to customers in a courteous and approachable manner while fostering relationships to guarantee an exceptional experience. This role will report to the Director of Event Technology.Key ResponsibilitiesCustomer Interaction -...

  • Retail Sales Associate

    19 hours ago

    Oxon Hill, Maryland, United States Puma Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our Puma team. As a key member of our store staff, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of store visual presentation.Key ResponsibilitiesCustomer Service: Provide consistently...

  • Relationship Banker

    2 days ago

    Forest Hill, Maryland, United States Bank of America Full time

    About the RoleWe are seeking a highly motivated and results-driven Relationship Banker to join our team at Bank of America. As a Relationship Banker, you will be responsible for building and maintaining strong relationships with our clients, providing them with exceptional customer service, and helping them achieve their financial goals.Key...

  • Customer Service Associate

    2 weeks ago

    Oxon Hill, Maryland, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARY Welcome customers as they enter the store, assist them in finding products, and address inquiries about available items. Organize merchandise in an attractive and orderly fashion. Replenish stock as needed, monitor expiration dates, and remove any expired products. Maintain a tidy and organized storeroom. Process customer...

  • Food Service Associate

    2 days ago

    Oxon Hill, Maryland, United States Silver Diner Development, LLC Full time

    About the Role:Silver Diner Development, LLC is seeking a highly motivated and enthusiastic Food Runner to join our team. As a Food Runner, you will play a critical role in delivering exceptional customer service and ensuring that our guests have a memorable dining experience.Key Responsibilities:Support servers by delivering food and beverages to guests in...

  • Guest Services Associate

    3 days ago

    Oxon Hill, Maryland, United States Wyndham Destinations Full time

    About the RoleWe are seeking a highly skilled Guest Services Associate to join our team at Club Wyndham National Harbor Resort. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm welcomes and friendly...