Automotive Sales Representative
4 weeks ago
Hampstead Pre-Owned is seeking a highly motivated BDC Representative to join our team and deliver exceptional customer service.
The ideal candidate will be responsible for handling customer inquiries, scheduling appointments, and providing support to both prospective and existing customers.
Key Responsibilities:
- Utilize our CRM to respond to customer inquiries and schedule appointments
- Schedule appointments that align with the sales team's availability and the customers' needs
- Handle a variety of tasks related to converting leads into sales
- Take ownership of incoming leads
- Maintain our CRM's organizational standards
- Adapt to changes in the lead generation process
- Address initial customer inquiries as well as their concerns and questions
- Assist the sales team by providing qualified leads
Requirements:
- Excellent communication and interpersonal skills
- Ability to handle inquiries and resolve issues effectively
- Strong commitment to providing exceptional customer service
- Ability to manage multiple tasks simultaneously with a high level of accuracy and attention to detail
- Ability to learn new systems and technologies quickly
- Familiarity with automotive CRM systems and basic office software
- Previous experience in customer service or BDC roles at an automotive dealership (preferred)
Benefits:
- Hourly Rate: $17.00 per hour
- Commission Structure: Bonus per vehicle sold from each appointment set
- Average Yearly Compensation (Hourly + Average Commission): $40,000 - $60,000
- Excellent health, dental, and vision coverage as well as a 401K
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