Multilingual Medical Office Coordinator

2 weeks ago

Decatur, Georgia, United States Positive Impact Health Centers INC Full time
Position Overview

Are you looking to join a dynamic organization where your contributions can positively influence the community? Positive Impact Health Centers is the ideal workplace for you.

Positive Impact Health Centers (PIHC) stands as a prominent provider of HIV prevention, care, and treatment services in the Metro Atlanta area. Our comprehensive care model ensures that clients receive integrated access to medical, pharmacy, dental, behavioral health, and social services, thereby enhancing the likelihood of achieving optimal health outcomes. Services are delivered both on-site and via telehealth.

What sets us apart? Our employees enjoy:

  • 1 Health Wellness day each quarter
  • Parental Leave
  • Complimentary parking at our facilities and convenient public transport access
  • Competitive Salary & Benefits
  • Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)
  • 100% coverage for employee benefit elections and 50% for spouse/dependent elections
  • Access to a Credit Union

*Proof of Covid-19 vaccination is mandatory*

PIHC is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, military service, or any other characteristic protected by applicable laws.

ROLE SUMMARY: PIHC is in search of a skilled Medical Office Coordinator to manage administrative responsibilities that include welcoming and assisting patients, scheduling appointments, maintaining accurate records, and ensuring a tidy and organized workspace, all while fostering a friendly atmosphere for our patients.

KEY RESPONSIBILITIES:

  • Professionally handle multiple phone lines, screening calls by obtaining the caller's name and purpose, and directing calls appropriately.
  • Possess a minimum of two years' experience in a medical front office setting, with fluency in both English and Spanish to effectively perform necessary tasks.
  • Facilitate patient check-in and complete registration processes.
  • Manage patient flow by implementing efficient check-in procedures upon arrival.
  • Guide new patients in filling out medical information forms, ensuring all forms are completed accurately.
  • Update necessary forms for established patients according to practice protocols, including Consent, HIPAA, Financial, and Demographics.
  • Ensure the accuracy of patient demographic and insurance information by verifying details at each patient visit.
  • Maintain precise records of insurance, patient billing, and contact information by accurately entering data into the computer system.
  • Scan insurance cards and identification for all new patients and update established patients annually or with any insurance changes.
  • Collect copays, deductibles, coinsurance, and outstanding balances prior to patient consultations.
  • Accurately record payments and issue receipts to patients.
  • Reconcile daily receipts and collected funds with end-of-day reports to confirm balances and prepare deposits.
  • Promote the patient portal to enhance patient engagement.
  • Safeguard patient rights by maintaining confidentiality in accordance with HIPAA guidelines.
  • Sort and distribute incoming mail.
  • Perform medical coding and billing tasks for non-insurance claims as assigned by management.
  • Contact patients monthly regarding outstanding balances.
  • Execute other job-related duties as assigned.

QUALIFICATIONS AND SKILLS:

  • Experience working with diverse and underserved populations.
  • Familiarity with basic medical office billing and insurance processes; knowledge of Medicaid/Medicare is advantageous.
  • Understanding of medical terminology.
  • Excellent communication skills, including writing, spelling, listening, and speaking, along with strong interpersonal abilities.
  • Proficient in computer and EMR systems, with a positive, friendly, and helpful demeanor.
  • Exceptional customer service skills and a warm personality.
  • Able to thrive in a fast-paced environment while maintaining attention to detail.
  • Ability to uphold confidentiality and demonstrate empathy towards clients.
  • Capable of completing assigned tasks thoroughly.
  • Skilled in multitasking, detail orientation, and patient-centered care.
  • Professional appearance and demeanor.
  • Team-oriented with problem-solving capabilities.
  • Ability to work independently with minimal supervision.

EDUCATION AND EXPERIENCE:

An Associate Degree and a minimum of two years' experience in a medical front office environment, including basic medical billing experience, are required.

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