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Customer Service Ambassador

2 months ago


North Andover, Massachusetts, United States Infinite Electronics, Inc. Full time
About the Role

Infinite Electronics, Inc. is seeking a highly motivated and customer-focused individual to join our Sales and Service team as a Customer Service Representative. This role is responsible for delivering exceptional customer experiences through every interaction, ensuring customer satisfaction and revenue growth.

Key Responsibilities
  • Customer Interaction: Handle a high volume of customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Relationship Building: Build and maintain positive relationships with customers, identifying their needs and providing personalized solutions.
  • Communication and Collaboration: Communicate effectively with internal teams, including sales and technical support, to ensure seamless customer experiences.
  • Process Improvement: Collaborate with the team to identify areas for process improvement, recommending changes to enhance customer satisfaction and organizational efficiency.
  • Performance Metrics: Meet daily and weekly performance targets, ensuring high-quality service, productivity, and customer satisfaction.
Requirements
  • Education and Experience: 1-2 years of experience in a customer-facing sales or service environment, with a high school diploma required and a college degree preferred.
  • Skills and Abilities: Strong communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing customer needs.
  • Technical Skills: Proficiency in Microsoft Office, with experience in CRM software and customer service platforms a plus.
Work Environment

The Customer Service Representative will work in a hybrid environment, with a minimum of two days per week in the office. Infinite Electronics, Inc. is committed to providing a safe and inclusive work environment, with reasonable accommodations made for individuals with disabilities.