Supervisor, Customer Meter Services

4 days ago

North Andover, Massachusetts, United States National Grid USA Full time
About Us

At National Grid USA, we're committed to delivering safe and secure energy to our customers. Our team is dedicated to making a meaningful impact in the communities we serve.

We're seeking a highly skilled Supervisor to join our Customer Meter Services team in North Andover, MA. As a key member of our team, you'll play a critical role in driving performance and ensuring the efficient execution of our operations.

Job Purpose

The successful candidate will be responsible for driving performance of diverse staff, addressing issues related to sickness, discipline, and poor standards of work. You'll also contribute to the protection and safety of the public and organizational personnel by ensuring compliance with National Grid's safety policies and standards.

Additionally, you'll ensure work is performed in accordance with applicable federal, state, and local rules and regulations. You'll respond to emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators, and the Police.

Key Accountabilities
  • Drive performance of diverse staff, addressing issues related to sickness, discipline, and poor standards of work.
  • Contribute to the protection and safety of the public and organizational personnel by ensuring compliance with National Grid's safety policies and standards.
  • Ensure work is performed in accordance with applicable federal, state, and local rules and regulations.
  • Respond to emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators, and the Police.
  • Support achievement of goals, including operational targets, mandated objectives, budget goals, emergency response, and safety.
  • Support continual development of union workforce by conducting Compliance Assessments, Effective Safety Discussions, coaching, and performance appraisal.
  • Respond on site or via phone to off-hour emergencies, including Storm restoration, Customer issues, and large-scale outages.
Supervisory/Interpersonal- Experience Required

The ideal candidate will have a Bachelor's degree or equivalent job-related experience in a related area, with 3 years' related experience preferred. You'll be technically proficient within subject matter or demonstrated ability to learn the business. A good working knowledge of tools and systems within designated area or demonstrated ability to become proficient in tools and systems is preferred.

You'll possess knowledge and understanding of National Grid's policies and processes and how to apply them effectively. Experience managing a team with the ability to build effective, respectful, working relationships is preferred. A valid driver's license with a safe driving history that meets National Grid's Safe Driver policy is required.

More Information

This position has a career path that provides for advancement opportunities within and across bands as you develop and evolve in the position. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.

  • Financial Services Supervisor

    4 weeks ago

    North Andover, Massachusetts, United States Innovative Cost Solutions Full time

    Job DescriptionJob Title: Billing SupervisorCompany Overview: Innovative Cost Solutions (ICS) is a rapidly growing company that has experienced significant growth since its inception in 2006. We have been recognized as one of the 50 fastest-growing private companies in Massachusetts for two consecutive years.Job Summary: We are seeking a highly skilled and...

  • Customer Service Ambassador

    4 weeks ago

    North Andover, Massachusetts, United States Infinite Electronics, Inc. Full time

    About the RoleInfinite Electronics, Inc. is seeking a highly motivated and customer-focused individual to join our Sales and Service team as a Customer Service Representative. This role is responsible for delivering exceptional customer experiences through every interaction, ensuring customer satisfaction and revenue growth.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    2 weeks ago

    North Andover, Massachusetts, United States Watts Water Technologies Full time

    About Watts Water TechnologiesWe're a company that's reimagining the future of water. Our mission is to provide safe, clean water for the world and protect our customers.Job SummaryWe're seeking a skilled Customer Service II to join our team. As a key member of our operations team, you'll play a crucial role in supporting our mission.Key...

  • Customer Service Representative

    1 week ago

    North Andover, Massachusetts, United States Infinite Electronics, Inc. Full time

    Customer Service RepresentativeInfinite Electronics, Inc. is seeking a highly motivated and customer-focused individual to join our Customer Success Center as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service through every call, chat, and email interaction.Key...

  • Customer Service Representative

    3 weeks ago

    North Andover, Massachusetts, United States FYZICAL Dizziness and Fall Prevention Center Full time

    We are seeking a skilled Customer Service Representative to join our team at FYZICAL Dizziness and Fall Prevention Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and their families.Key Responsibilities:Provide quality customer service and support to patients and their...

  • Customer Service Representative

    12 hours ago

    North Andover, Massachusetts, United States Stop & Shop Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Stop & Shop. As a key member of our front-end team, you will play a vital role in maintaining the cleanliness and organization of our store, ensuring a positive shopping experience for our customers.Key Responsibilities• Greet and assist...

  • Customer Service Representative

    3 weeks ago

    North Andover, Massachusetts, United States Sodexo S A Full time

    About the RoleSodexo is seeking a skilled Customer Service Representative to join our team as a Cashier/Food Service Worker. In this role, you will be responsible for providing exceptional customer service, operating the cash register, and preparing and serving food in a fast-paced food service environment.Key ResponsibilitiesOperate the cash register and...

  • Customer Service Representative

    4 weeks ago

    North Andover, Massachusetts, United States Stop & Shop Full time

    About the Role:We are seeking a highly motivated and detail-oriented individual to join our Store Support Team as a Customer Service Representative. As a key member of our team, you will play a vital role in ensuring the smooth operation of our store and providing exceptional customer service.Key Responsibilities:Provide excellent customer service,...

  • Customer Service Representative

    4 days ago

    North Andover, Massachusetts, United States FYZICAL Dizziness and Fall Prevention Center Full time

    Job SummaryNew England ENT is seeking a skilled Call Center Representative to provide exceptional customer service and support to our patients.Key ResponsibilitiesProvide quality customer service and support via phoneUse effective questioning and listening skills to resolve customer issuesRecord accurate message information, including scheduling and...

  • Customer Service Specialist

    1 month ago

    North Andover, Massachusetts, United States FYZICAL Dizziness and Fall Prevention Center Full time

    Job OverviewFYZICAL Dizziness and Fall Prevention Center is seeking a skilled Customer Service Specialist with exceptional communication abilities and a strong focus on client satisfaction.Key Responsibilities- Deliver outstanding customer service and assistance to clients.- Employ effective questioning and listening techniques to enhance telephone...

  • Customer Service Specialist

    1 month ago

    North Andover, Massachusetts, United States FYZICAL Dizziness and Fall Prevention Center Full time

    Job OverviewFYZICAL Dizziness and Fall Prevention Center is seeking a skilled Customer Service Specialist with exceptional communication abilities and a strong focus on client satisfaction.Key Responsibilities- Deliver outstanding customer service and assistance to patients- Employ effective questioning and listening techniques to enhance telephone...

  • Customer Service Specialist

    4 weeks ago

    North Andover, Massachusetts, United States FYZICAL Dizziness and Fall Prevention Center Full time

    Position OverviewFYZICAL Dizziness and Fall Prevention Center is seeking a skilled Customer Service Specialist with exceptional communication abilities and a strong focus on client interaction.Key Responsibilities:Deliver outstanding customer service and assistance to clients.Utilize effective questioning and listening techniques to enhance telephone...

  • TSA Customer Service Representative

    4 days ago

    North Andover, Massachusetts, United States Staples Full time

    TSA Customer Service Representative Job DescriptionAs a TSA Customer Service Representative, you will play a critical role in helping our customers navigate the TSA Precheck process. You will be responsible for providing exceptional customer service, answering questions, and resolving issues in a professional and courteous manner.Key Responsibilities:Provide...

  • Guest Services Supervisor

    1 month ago

    Andover, Massachusetts, United States Giri Hotel Management LLC Full time

    Join Our Team as a Front Office SupervisorThe Giri Hotel Management LLC is seeking a dedicated and detail-oriented individual for the role of Front Office Supervisor. This full-time position requires a strong ability to work independently as well as collaboratively within a team environment. Excellent communication skills are essential for success in this...

  • Front-End Supervisor

    5 days ago

    Andover, Massachusetts, United States Restaurant Depot Full time

    Restaurant Depot - 148 Dascomb RoadAs a Front-End Supervisor at Restaurant Depot, you will be responsible for:Key Responsibilities:Supervising and training cashiers, front-end loaders, checkers, and U-boat retrieval staffEnsuring friendly, efficient, and professional customer serviceEnsuring compliance with established sales and security policies and...

  • Customer Service Representative

    2 weeks ago

    Andover, Massachusetts, United States The Sherwin-Williams Company Full time

    Customer Service Specialist Job DescriptionAt The Sherwin-Williams Company, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a critical role in providing exceptional customer service and support to our wholesale and retail customers.Key Responsibilities:Provide...

  • Customer Service Representative

    3 weeks ago

    Andover, Massachusetts, United States Frontier Agriculture Full time

    {"title": "Customer Service Administrator", "description": "Customer Service AdministratorWe are seeking a highly skilled and motivated Customer Service Administrator to join our team at Frontier Agriculture.About the Role:Provide exceptional customer service to internal and external customers.Manage customer orders, including processing, tracking, and...

  • Customer Service Representative

    3 weeks ago

    Andover, Massachusetts, United States Capfed Full time

    **About Capfed**Capfed is a leading financial institution dedicated to providing exceptional customer service and innovative banking solutions. We are committed to helping our customers achieve their financial goals and build a brighter future.**Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Customer...

  • Customer Service Representative

    7 days ago

    Andover, Massachusetts, United States Bar Harbor Bank & Trust Full time

    Customer Service Representative OpportunityAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Andover, NH branch. As a key member of our team, you will be responsible for providing exceptional customer service, building trusted relationships with our customers, and...

  • Customer Service Representative

    2 weeks ago

    Andover, Massachusetts, United States R Collard Full time

    **Job Summary**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at R Collard. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.**Key Responsibilities:**Manage and process customer inquiries...