Customer Service Representative

2 weeks ago

Portland, Oregon, United States Enterprise Mobility Inc Full time
Job Summary

Enterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our team, you will provide exceptional customer service to internal and external customers, ensuring a seamless experience from start to finish.

Key Responsibilities
  • Assist customers with their rental needs, providing personalized support and guidance.
  • Meet and greet customers in a friendly and timely manner, ensuring a positive first impression.
  • Provide directions and general assistance to customers, ensuring they have a smooth and enjoyable experience.
  • Process returns, check-ins, and exit kiosk transactions, ensuring accuracy and efficiency.
  • Effectively market the company while interacting with customers, promoting our services and products.
  • Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
  • Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
  • Take incoming calls, reservations, rate quotes, general questions, and answers, providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
  • Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned.
  • Perform miscellaneous and backup duties as assigned.
Requirements
  • Must be at least 18 years old.
  • Must have a valid driver's license.
  • High school diploma or equivalent required.
  • No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related event on driving record in the past 3 years (DUI, DWI).
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

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