Customer Care Associate

2 weeks ago


Eden Prairie, Minnesota, United States Zerorez Full time

About Zerorez

Zerorez stands out in the carpet cleaning industry as a leader in the Science of CleanTM. Our unique approach differentiates us through three key pillars: our Methodology, our Team, and our Commitment.

Role Overview

As a Customer Care Associate, you will play a vital role in ensuring that our clients have a seamless experience when scheduling services over the phone. Your responsibilities will include:

  • Handling incoming calls
  • Guiding clients through pricing options and scheduling
  • Acquiring in-depth knowledge of our services to address customer inquiries
  • Maintaining daily call logs
  • Documenting all relevant information in our system while addressing client needs
  • Managing escalated calls with professionalism
  • Conducting appointment confirmation calls
  • Performing additional tasks as required

What We Seek

To thrive in this role, you should possess:

  • A High School Diploma or G.E.D.
  • Exceptional written and verbal communication abilities
  • Proficiency in computer usage and instant messaging
  • Strong multitasking skills with a focus on accuracy
  • The capability to operate effectively in a fast-paced call center environment

Compensation

The hourly wage for this position ranges from $17 to $18.



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