Customer Care Associate
2 weeks ago
About Zerorez
Zerorez stands out in the carpet cleaning industry as a leader in the Science of CleanTM. Our unique approach differentiates us through three key pillars: our Methodology, our Team, and our Commitment.
Role Overview
As a Customer Care Associate, you will play a vital role in ensuring that our clients have a seamless experience when scheduling services over the phone. Your responsibilities will include:
- Handling incoming calls
- Guiding clients through pricing options and scheduling
- Acquiring in-depth knowledge of our services to address customer inquiries
- Maintaining daily call logs
- Documenting all relevant information in our system while addressing client needs
- Managing escalated calls with professionalism
- Conducting appointment confirmation calls
- Performing additional tasks as required
What We Seek
To thrive in this role, you should possess:
- A High School Diploma or G.E.D.
- Exceptional written and verbal communication abilities
- Proficiency in computer usage and instant messaging
- Strong multitasking skills with a focus on accuracy
- The capability to operate effectively in a fast-paced call center environment
Compensation
The hourly wage for this position ranges from $17 to $18.
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